Bilingual Spanish Required Client Experience Associate

PNC•North Plainfield, NJ

11d•$40,500 - $67,500•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Client Experience Associate role is part of PNC’s retail banking organization and is based in Green Brook, New Jersey. Spanish speaking ability is required. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The associate delivers customer interactions intended to support financial wellbeing and loyalty while increasing customer share of wallet. The role processes customer interactions, explains available financial transaction options, identifies banking opportunities, and makes referrals to branch staff. It also includes lobby engagement, support for proactive sales conversations, and use of product and procedural knowledge to resolve customer issues. The associate follows policies and procedures and helps ensure branch and teller operations are completed accurately and efficiently. Candidates should demonstrate customer focus and the ability to manage risk. The position typically requires less than one year of related experience and does not require a degree. Spanish speaking is required; no certifications or licenses are required. The base salary range is $40,500 to $67,500, and the role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Spanish speaking ability is required.
Typically less than one year of related experience; related product knowledge may be needed to perform primary duties.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.
Accuracy and attention to detail.
Knowledge of banking products.
Digital awareness.
Effective communication.
Fraud detection and prevention.
Ability to manage multiple priorities.
Matrix management.
Problem solving.
Understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, branch banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver customer experiences that support financial wellbeing and customer loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems and help identify, mitigate, and resolve issues.
Follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Support proactive sales conversations through internal and outbound interactions, service-to-sales activity, teller interactions, and lobby engagement.
Support customer loyalty and grow customer share of wallet through a differentiated customer experience.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select programs that are fully paid, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law and depending on eligibility.
15 to 25 vacation days each year, depending on career level, years of service, and eligibility.