Client Engagement Specialist - Recovery Services (Women & Children)

Brightli•Springfield, MO

8d•Onsite

About The Position

Are you passionate about helping others feel welcomed, supported, and empowered during some of the most important moments of their lives? Join our compassionate and recovery-focused team as a Client Engagement Specialist, where you'll play a key role in helping women and children successfully begin their treatment and recovery journey. As one of the first people clients meet when entering the program, you'll help create a safe, welcoming, and trauma-informed environment while guiding individuals through the onboarding and orientation process. This role combines client support, customer service, program coordination, and administrative responsibilities to help ensure a positive and seamless admission experience. If you're organized, compassionate, detail-oriented, and enjoy helping people navigate new experiences, this is an opportunity to make a meaningful impact every day.

Requirements

Possess a High School diploma or equivalent
Have at least one (1) year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related field
Demonstrate strong customer service, communication, and interpersonal skills
Build positive and supportive relationships with clients and families
Maintain strong organizational skills and attention to detail
Manage multiple priorities in a fast-paced environment
Exercise professionalism, confidentiality, and appropriate boundaries
Utilize electronic health records and Microsoft Office applications effectively
Work effectively with diverse populations and multidisciplinary teams
Maintain a current driver's license, acceptable driving record, and proof of insurance if required by assigned duties

Nice To Haves

Bring experience working in substance use treatment, behavioral health, healthcare, or human services settings preferred
Demonstrate experience working with women, children, and families preferred
Provide experience in onboarding, orientation, client support, or customer service functions preferred
Utilize electronic health records and documentation systems preferred
Apply knowledge of trauma-informed care principles preferred

Responsibilities

Welcome clients and their children with professionalism, compassion, and a trauma-informed approach
Guide clients through the onboarding and orientation process while helping them become comfortable in the program environment
Conduct facility tours and explain program expectations, schedules, resources, and safety procedures
Assist clients with personal belongings, locker assignments, and admission-related logistics
Conduct property searches in accordance with program policies and safety standards
Prepare admission materials, orientation packets, and required documentation
Maintain accurate client records, data entry, census information, and onboarding documentation
Coordinate scheduling, phone communications, and other administrative support activities
Monitor admission, reception, and common areas to promote a welcoming and organized environment
Support daily program operations through administrative, organizational, and customer service assistance
Collaborate with clinical, medical, residential, and support staff to ensure a smooth client experience
Respond to client questions, concerns, and requests while connecting individuals with appropriate team members
Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and organizational policies

Benefits

Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Meaningful Impact – Help women, children, and families begin their recovery journey in a supportive and welcoming environment
Professional Growth Opportunities – Gain valuable experience in behavioral health, recovery services, client engagement, and program operations
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.