Client Engagement Specialist - Recovery Services (Women & Children)

Brightli • Springfield, MO

3d

About The Position

The Client Engagement Specialist supports women and children as they begin treatment and recovery in the Recovery Services Women & Children's ASAM Program. As one of the first people clients meet, the specialist helps create a safe, welcoming, trauma-informed environment and guides clients through onboarding and orientation. The role combines client support, customer service, program coordination, and administrative work to support a positive admission experience.

The specialist works with clients and their children, answers questions and connects clients with appropriate staff, and supports daily program operations. The role also involves admission logistics, documentation, records, scheduling, communication, and maintaining confidentiality and compliance with applicable policies. The position is based in Springfield, Missouri, and is full-time.

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related field.
• Strong customer service, communication, and interpersonal skills.
• Ability to build positive and supportive relationships with clients and families.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professionalism, confidentiality, and appropriate boundaries.
• Ability to use electronic health records and Microsoft Office applications effectively.
• Ability to work effectively with diverse populations and multidisciplinary teams.
• Current driver's license, acceptable driving record, and proof of insurance if required by assigned duties.

Nice To Haves

• Experience in substance use treatment, behavioral health, healthcare, or human services settings.
• Experience working with women, children, and families.
• Experience in onboarding, orientation, client support, or customer service functions.
• Experience using electronic health records and documentation systems.
• Knowledge of trauma-informed care principles.

Responsibilities

• Welcome clients and their children with professionalism, compassion, and a trauma-informed approach.
• Guide clients through onboarding and orientation and help them become comfortable in the program environment.
• Conduct facility tours and explain program expectations, schedules, resources, and safety procedures.
• Assist clients with personal belongings, locker assignments, and admission logistics.
• Conduct property searches in accordance with program policies and safety standards.
• Prepare admission materials, orientation packets, and required documentation.
• Maintain accurate client records, data entry, census information, and onboarding documentation.
• Coordinate scheduling, phone communications, and other administrative support activities.
• Monitor admission, reception, and common areas to promote a welcoming and organized environment.
• Support daily program operations through administrative, organizational, and customer service assistance.
• Collaborate with clinical, medical, residential, and support staff to ensure a smooth client experience.
• Respond to client questions, concerns, and requests and connect individuals with appropriate team members.
• Maintain confidentiality and comply with HIPAA, 42 CFR Part 2, and organizational policies.

Benefits

• Employee Assistance Program offering 24/7 counseling services, legal assistance, and financial consultation for employees and their households at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career advancement opportunities and promotion from within.
• Supportive workplace culture focused on employee well-being.
• Professional growth opportunities and meaningful work supporting women, children, and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED