Recovery Engagement Specialist I

Healing Transitions•Raleigh, NC

8d•$0 - $19

About The Position

Provides social support and non-medical detoxification services in a social-setting detoxification unit for homeless individuals experiencing alcohol and other drug problems. The role may also provide services in other programs as directed by the Men’s Detox Coordinator or Men’s Detox Resource Coordinator. During each shift, the specialist helps maintain participant safety and is responsible for documentation and crisis management. The position assesses and monitors clients’ health and well-being, supports intake and recordkeeping, orients guests to the detox center or shelter, connects them with resources, coordinates referrals and stored belongings, and communicates with staff across shifts and departments. The employee must maintain professional boundaries, respond to crises with emotional stability, and follow agency policies. The work environment routinely involves office and safety equipment, occasional exposure to wet or humid outdoor conditions, and usually moderate noise. The role requires travel to another campus or location for mandatory meetings or trainings. Employees must maintain CPR certification and be physically capable of performing CPR and overdose reversals in emergencies. Reasonable accommodations may be made for individuals living with disabilities.

Requirements

At least 6 months of sustained recovery and demonstrated knowledge of recovery principles.
Negative pre-employment drug test; employees are expected to comply with the drug-free workplace policy prohibiting misuse of drugs and alcohol at work.
Ability to read, analyze, and interpret common documents; respond to common inquiries or complaints from participants or community members; and present information effectively to top management and public groups.
Regular ability to communicate by speaking and listening; physical capability to perform CPR and overdose reversals in emergencies.
Must maintain CPR certification.
Ability to travel to another campus or location for mandatory meetings and/or trainings.
Ability to manage a high-stress environment, respond to crises with emotional stability and resilience, maintain professional boundaries, and prioritize self-care.
Strong communication and interpersonal skills to collaborate and exchange information effectively.
Non-judgmental approach, active listening, and ability to provide compassionate support.
Sound judgment in using available resources, including policies and procedures, colleagues, on-call staff, and supervisors.
Ability to maintain thorough, accurate, and timely documentation.
Flexibility and responsiveness to evolving participant and organizational needs.

Nice To Haves

Completion of Peer Support Specialist certification after 1 year (preferred).
High school diploma or equivalent (preferred).
Speaking additional languages is a valuable asset.

Responsibilities

Assess clients’ and guests’ health and well-being, including orientation, discomfort or pain, and signs of withdrawal or intoxication, in accordance with detox guidelines.
Monitor for medical or psychiatric emergencies and make appropriate referrals.
Assess and manage risks involving violent, self-destructive, or dangerous behaviors.
Assess for illegal drugs and dispose of them according to agency guidelines.
Ensure clients and guests complete and sign required intake documents, including Consent for Treatment, Client Rights, HMIS, and VI-SPDAT forms.
Complete intake, medical, substance use, and psychosocial assessments with client participation.
Take client photographs for detox records and maintain accurate, confidential records in the database.
Complete property and medication receipt logs and related forms for belongings and prescriptions.
Oversee check-in procedures, including bed assignments, searches, and storage of property such as medications, cell phones, and weapons.
Introduce and orient clients and guests to the detox center or shelter.
Provide guests with relevant resources and information, such as resource packets and meeting sheets; listen and offer support and connections to resources as needed.
Coordinate after-hours referrals from law enforcement, community providers, or first-time guests.
Complete the storage form to ensure belongings are stored with their number noted and returned at discharge.
Collaborate with on-duty staff and use on-call support for decision-making.
Communicate guest issues across shifts and departments using email, OneNote, and incident reports.
Maintain a safe environment and adhere to Healing Transitions policies.
Perform other duties as assigned.
Travel to another campus or location for mandatory meetings and/or trainings.