Client Engagement Specialist

NorthKey Community Care•Covington, KY

12d•Onsite

About The Position

NorthKey Community Care is seeking a full-time Client Engagement Specialist to encourage client engagement in mental health and substance use services, identify barriers to participation, and assist clients with resources. The position is based at NorthKey’s outpatient office in Florence, Kentucky, and requires travel to rural counties. Reliable transportation is required. Hours are generally Monday through Friday, 8:30 a.m. to 5:00 p.m. The specialist supports clients in achieving identified goals, tracks engagement for assigned staff members, conducts outreach and grant-compliance interviews, monitors chart compliance, assists with legal documentation, and completes accurate, timely records. The position also involves participating in supervision and case consultation, preparing for meetings, keeping the administrator informed, and maintaining client confidentiality. NorthKey Community Care has provided mental health, substance use, and developmental disabilities services in Northern Kentucky since 1966, serving the region through locations across eight counties.

Requirements

High school diploma or GED.
Relevant education, training, experience, knowledge, and expertise to meet client needs.
Reliable transportation; the position requires travel to rural counties.

Responsibilities

Assist clients professionally in achieving identified goals.
Track client engagement in services for assigned staff members.
Conduct written and oral outreach to encourage engagement in NorthKey services, identify participation barriers, and help clients access resources that promote attendance.
Monitor required chart compliance, including treatment plans, annual evaluations, and grant activities, to ensure timely completion.
Conduct client interviews as required for grant compliance.
Assist in obtaining appropriate legal documentation to support timely services and payment submissions.
Complete accurate documentation on time and meet NorthKey documentation requirements.
Participate in planned supervision and case consultation conferences as necessary.
Come prepared to meetings and keep the administrator informed.
Maintain confidentiality in all matters pertaining to client information.

Benefits

Up to 12% annual bonus.
Paid time off: 16 days in the first year, including the employee’s birthday.
10 paid holidays.
Individual and family health insurance and other insurance plans offered.
401(k) with employer match.
Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program.
In-service training.
Dental insurance.
Employee assistance program.
Employee discount.
Flexible schedule.
Life insurance.
Tuition reimbursement.
Vision insurance.
Strong team and family-oriented work environment.