Client Engagement Specialist

ALLESET INC • Flowery Branch, GA

13d

About The Position

The Client Engagement Specialist (CES) fosters and maintains strong relationships with third-party logistics providers and clients. The role works under the direction of the Client Engagement Manager and supports Client Development Executives and the Demand Planning Manager. It provides customer service throughout order lifecycles, helps resolve issues, coordinates with internal teams and vendors, and supports inventory, pricing, invoicing, and reporting processes. The position requires attention to detail, sound judgment, organization, and the ability to manage multiple priorities in a fast-paced team environment.

Requirements

• Relevant bachelor’s degree or relevant experience.
• 3–5 years of customer service experience; manufacturing experience is preferred.
• Demonstrated skills and experience in business analysis and supply chain processes.
• Ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• Positive attitude and ability to build relationships with clients.
• Flexibility to work irregular hours when required.
• Excellent written and verbal communication skills.
• Ability to work in a team environment and independently.
• Ability to analyze complex situations and make recommendations.
• Proficiency in Excel and Microsoft Office.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

• Ability to speak a second language.
• Experience with Fishbowl manufacturing/inventory software.
• Experience with QuickBooks.
• Customer service experience in a manufacturing environment.

Responsibilities

• Process customer complaints and address customer concerns, escalating issues to the Client Engagement Manager as needed.
• Maintain customer price lists in order entry and invoice systems, reporting discrepancies as needed.
• Process customer orders, order changes, returns, and invoicing according to department policies and procedures.
• Provide accounting documentation for bill processing of air and sea shipments.
• Distribute weekly open purchase order reports to customers and the manager.
• Manage and reconcile third-party logistics inventory.
• Track open orders throughout their lifecycle and follow up with clients to confirm product satisfaction.
• Provide high-quality service and personalized assistance, understanding client needs and offering appropriate solutions.
• Build and maintain client relationships to foster loyalty and satisfaction.
• Collaborate with other departments, team members, and vendors to support on-time client deliveries.
• Attend scheduled meetings with supporting teams (CSS/VRS) regarding open orders, urgent shipments, and major projects.
• Manage backorders and communicate them to the manager and clients.
• Complete month-end reports and provide them to accounting by the 11th of each month.
• Mentor and guide the data entry specialist on pricing, lead times, purchase orders, and other customer queries.
• Work effectively within cross-functional teams and a matrix management structure; organize and prioritize work to meet established timeframes.
• Apply strategic and tactical planning and implementation capabilities, solve problems, and suggest solutions.

Benefits

• The company describes a competitive and engaging employee experience focused on supporting employees’ and their loved ones’ financial, physical, and emotional wellbeing.
• Benefits are designed to support health and wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level