Client Engagement Specialist

Gartner • Irving, TX

10d • $56,000 - $78,000 • Hybrid

About The Position

Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. The role connects internal and external clients with Gartner analysts to address pressing technology- and business-related questions and problems. Specialists interpret client needs, identify relevant analysts, and provide research and resources to business leaders. They partner with internal stakeholders, read industry research to build understanding of complex topics, and provide executive-level customer service. The role also involves building strong working relationships with the analyst community and includes unlimited access to Gartner research content.

Requirements

• Bachelor's degree.
• Experience in proactive problem solving with complex scenarios.
• Strong time-management and organizational skills.
• Analytical mindset.
• Strong business acumen.
• Excellent written and verbal communication skills, with the ability to adjust communication style based on the audience.
• Ability to quickly learn new systems and tools.
• Ability to work well in a team environment.
• Growth mindset and self-starter attitude.
• Strong interest in business and technology, and willingness to learn.

Responsibilities

• Interpret client needs and identify the most relevant Gartner Analyst to fulfill each request.
• Provide research and resources to business leaders to help improve their businesses.
• Partner with internal stakeholders on client needs.
• Read industry research and develop an understanding of complex topics.
• Provide executive-level customer service.
• Build strong working relationships with the Gartner Business & Technology Insights Analyst community.

Benefits

• Hybrid work environment with flexibility to work virtually when productive and collaborate with colleagues in person.
• Highly competitive compensation and performance-based annual bonus or role-based uncapped sales incentive plan, as applicable.
• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Market-leading benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level