Client Engagement Lead - Canada

Very LLC•,

2d•CA$108,750 - CA$131,250•Remote

About The Position

About Very Very is a fully distributed technology firm led by expert problem-solvers who create efficient, scalable solutions that move commercial, industrial, and consumer products from pilot to production in record time. We believe that real innovation happens in the grind, working shoulder to shoulder with clients who are building the future. Our team thrives on that energy. When we’re not helping clients deliver business-critical outcomes, we’re refining our craft and celebrating what it means to do hard things well. We’ve built a collaborative, tight-knit culture that thrives in both remote and in-person settings. We’ve won numerous workplace awards over the years, including Great Place to Work certification and recognition from Parity.org as a Best Company for Women to Advance. Our clients include well-known brands like Vizio, Peloton, Clear, iHeart Radio, and Fellowes — all determined to leverage connected devices and AI to drive meaningful impact. Our job is simple: help them win. About this role The Engagement Lead is a distinct career track at Very — separate from engineering and program management — built around a single accountability: the outcome of the client engagement. PMs run the machine. Engagement Leads own the outcome. This is a client-facing, commercially-minded role. You will personally own 1–3 active client relationships at a time, ensuring that Very is delivering real business value, that engagements are healthy and profitable, and that clients are growing with us. You will operate at high billability (60–80%), meaning you are not overhead — you are contributing directly to the work while simultaneously holding the altitude of the overall engagement. You will sit at the intersection of client trust, technical delivery, and business development. The best Engagement Leads are builders who have learned to sell, or sellers who have learned to build — people who are as comfortable writing a Statement of Work as they are reviewing a sprint report.

Requirements

Bachelor's degree in Engineering (or equivalent hands-on experience) and time spent working as a practicing engineer earlier in your career
Technical fluency sufficient to earn the respect of engineering teams and translate client needs into actionable scope
5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company
Demonstrated experience owning client relationships — not just supporting them
Ability to write and negotiate Statements of Work independently
Experience managing project budgets and financial indicators
Excellent communication skills — written, verbal, and in the room; able to present to executives and lead difficult conversations
Experience with IoT, connected hardware, or complex technical product development strongly preferred
Communicates Effectively: Expert-level communication across audiences. Can negotiate for positive outcomes on projects of any complexity. Leans into hard conversations.
Owns the Room: Independently resets tone when engagements drift. Decisive, direct, and respectful when recommending a different path.
Builds Others Up: Teaches best practices; grows the capabilities of the team around them.
Estimates Well: Produces accurate scoping and SOW estimates. Uses experience to pressure-test team estimates.
Runs Agile Cleanly: Knows how to break work into tickets, sprints, and epics. Holds teams to rhythm without being bureaucratic.

Nice To Haves

Background in electronics hardware, firmware, or embedded systems product development
History of working directly with contract manufacturers
Experience in a pre-sales or solutions engineering capacity
3+ years in a consultancy or client services environment

Responsibilities

Serve as the primary relationship owner for 1–3 client engagements simultaneously
Maintain client trust at the working level — know your stakeholders, understand their business, and be the person they call when something feels off
Drive alignment between client expectations and what Very can actually deliver
Escalate early and with a recommendation — never let a problem become a surprise
Own the profitability of your engagements — understand margin, monitor burn, and proactively flag risk
Write and negotiate Statements of Work for new phases and follow-on engagements
Identify expansion opportunities within existing accounts and close them
Participate in the sales process for new opportunities — Very's best Engagement Leads are part of the commercial motion
Accountable for the health of delivery on your engagements — scope, schedule, and quality
Make tradeoff calls with confidence; bring options, not just problems
On smaller engagements (≤ $250–400K, single workstream, small team): run the cadence yourself — standups, sprint planning, milestone reviews
On larger engagements: partner with a PM who runs execution; you shift altitude to steering, scope management, and client strategy
Coach team members on what it means to work in a client services organization — communication, expectation management, escalation
Model the standard for how Very engages with clients