Client Engagement Lead - US

Very LLC•,

3d•$145,000 - $175,000•Remote

About The Position

Very is a fully distributed technology firm focused on creating efficient, scalable solutions for clients in the commercial, industrial, and consumer product sectors. The company prides itself on its collaborative culture, expert problem-solvers, and a commitment to helping clients achieve business-critical outcomes. Very has received recognition for its workplace culture, including Great Place to Work certification and acknowledgment from Parity.org. The firm works with well-known brands to leverage connected devices and AI for impactful results. This role is a distinct career track focused on the outcome of client engagements, separate from engineering and program management. It is a client-facing, commercially-minded position where the individual will own 1-3 active client relationships, ensuring value delivery, engagement profitability, and client growth. The role operates at a high billability (60-80%), directly contributing to client work while maintaining oversight of the engagement's overall health. The Engagement Lead sits at the intersection of client trust, technical delivery, and business development, requiring a blend of building and selling skills, with comfort in both writing Statements of Work and reviewing technical progress.

Requirements

5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company.
Demonstrated experience owning client relationships.
Ability to write and negotiate Statements of Work independently.
Experience managing project budgets and financial indicators.
Excellent communication skills (written, verbal, and in-person).
Ability to present to executives and lead difficult conversations.
Technical fluency sufficient to understand and discuss technical scope with engineering teams.
Must reside within the region posted.
Ability to travel within the US as needed.

Nice To Haves

Experience with IoT, connected hardware, or complex technical product development.
Background in electronics hardware, firmware, or embedded systems product development.
History of working directly with contract manufacturers.
Experience in a pre-sales or solutions engineering capacity.
3+ years in a consultancy or client services environment.

Responsibilities

Serve as the primary relationship owner for 1–3 client engagements simultaneously.
Maintain client trust at the working level, understanding stakeholders and their businesses.
Drive alignment between client expectations and Very's delivery capabilities.
Escalate issues early with recommended solutions.
Travel within the US as needed to strengthen client relationships and deliverables.
Own the profitability of engagements, monitoring margins and flagging risks.
Write and negotiate Statements of Work for new phases and follow-on engagements.
Identify and close expansion opportunities within existing accounts.
Participate in the sales process for new opportunities.
Be accountable for the health of delivery on engagements, including scope, schedule, and quality.
Make tradeoff decisions with confidence, presenting options rather than just problems.
On smaller engagements (≤ $250–400K, single workstream, small team): run the cadence yourself, including standups, sprint planning, and milestone reviews.
On larger engagements: partner with a PM who runs execution, focusing on steering, scope management, and client strategy.
Coach team members on client services best practices, including communication, expectation management, and escalation.
Model the standard for client engagement at Very.