Client Director- US West (Professional Services Sales)
About The Position
OpenText is seeking a Client Director to lead Professional Services sales, revenue generation, and client success across accounts in the western United States. The role owns Professional Services within its territory, including selling services, supporting license and cloud opportunities, and ensuring successful solution implementation. The Client Director serves as a trusted advisor, strengthens client relationships, and positions OpenText's Professional Services portfolio to maximize client value. The role works closely with North American peers and cross-functional teams to achieve bookings, revenue, margin, and client advocacy goals. Responsibilities include developing client solutions and sales opportunities, building and managing a pipeline, forecasting revenue and resources, preparing proposals and statements of work, and coordinating approvals, contracts, and invoicing. The position also involves regular travel, at times up to three or four days per week.
Requirements
- University degree or college diploma, relevant IM/IT experience of 10 or more years, or equivalent.
- Experience selling Professional Services.
- Expertise in complex business and technical processes and their enterprise-wide implications.
- Knowledge of project management disciplines and processes.
- At least two years of experience closing and directing engagements totaling at least $1 million in annual fees.
- Experience selling to and/or working for enterprise clients across the United States.
- Strong presence, confidence, professional maturity, and communication skills, with 10 to 15 years of work experience.
- Solid work ethic and willingness to meet client demands.
- Willingness to travel, at times up to three or four days per week.
Nice To Haves
- Knowledge of OpenText product offerings and how to align them with client business requirements.
- Ability to use standard methodologies to evaluate and size opportunities quickly, map business requirements to OpenText modules, and provide budgetary estimates.
Responsibilities
- Sell Professional Services across different accounts in the US West territory.
- Generate client revenue opportunities by developing solutions and using available service offerings and tools.
- Build an opportunity pipeline and meet quarterly booking expectations.
- Negotiate project deliverables, schedules, and costs for services provided by external suppliers or other OpenText groups.
- Build relationships and communicate with C-level stakeholders, influencing strategic decision-making.
- Update opportunity status promptly in the CEM system (Salesforce.com).
- Work with the sales team to generate revenue in existing accounts by proposing solution realization, enhancement, and operational services, including updates, upgrades, and customizations.
- Manage resource and opportunity forecasting, proposal and SOW writing, approvals, contract status, and invoicing using appropriate tools.
- Accurately report quarterly revenue and bookings forecasts to the Regional Vice-President.
- Partner with Professional Services on RFP development, opportunity tracking, and business development sessions, and communicate client account activities to OpenText stakeholders.
- Support license and cloud opportunities and help ensure successful solution implementation.
Benefits
- Benefits package supporting physical, emotional, and financial wellbeing.
- Vacation entitlement and paid time off.
- Potential eligibility for bonus or commission compensation for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
