Director, Client Services

Liberty Dental Plan Careers•, OK

2d•$120,000 - $160,000•Remote

About The Position

The Director, Client Services provides strategic leadership for account management teams and promotes client advocacy and service excellence across a diverse portfolio of health insurance clients. The role leads Account Executives and/or Account Managers serving small and mid-sized client relationships, with responsibility for client service, retention, and business growth. It serves as an escalation point for complex client matters, partners with internal stakeholders to develop solutions, and aligns client services strategies with organizational goals. The director also develops talent, strengthens team culture, and advances continuous improvement across the department.

Requirements

Bachelor's degree in Business, Communications, Health Administration, or a related field.
At least 10 years of experience in health insurance account management or client services.
At least 5 years of experience leading and developing people or teams.
Medicaid Managed Care experience.
Demonstrated success coaching, mentoring, and developing high-performing teams.
Deep understanding of health insurance plan administration and client relationship management strategies.
Proven ability to manage escalations and resolve complex client-facing issues.
Strong analytical, communication, leadership, and decision-making skills.
Experience working with CRM platforms and reporting systems.
Ability to drive cross-functional alignment and influence outcomes across multiple organizational levels.
Knowledge of benefits regulations and compliance requirements, including ACA and COBRA.
Ability to thrive in a dynamic environment and manage competing priorities.

Responsibilities

Lead and develop a team of Account Executives and/or Account Managers supporting small and mid-sized client relationships.
Set performance expectations, coach and develop team members, and drive accountability for team results.
Serve as the escalation point for complex, sensitive, or high-profile client service issues.
Support strategic planning and retention initiatives for key client accounts, including developing renewal strategies.
Ensure consistent delivery of high-quality service and fulfillment of client commitments.
Monitor team capacity, workload distribution, and client satisfaction trends to optimize performance.
Partner with Claims, Finance, Provider Relations, IT, and other internal departments to resolve issues and coordinate client support.
Lead hiring, onboarding, performance management, and professional development initiatives for the client services team.
Collaborate with senior leadership to align departmental priorities with broader business objectives.
Foster collaboration, client advocacy, accountability, and continuous improvement.

Benefits

Competitive pay structure and savings options.
401(k) retirement benefits with employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice.
Medical insurance with low-cost employee-only premiums; the company subsidizes coverage for eligible enrolled dependents.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employees and dependents.
Company-paid basic life and AD&D insurance equal to one times base salary, with options to purchase supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary accident, critical illness, and hospital indemnity insurance programs.
Long-term disability coverage.
Wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program for mental health and well-being.
Vacation and sick leave, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options are available for various positions.