Territory Director / Client Services

BrightSpring Health Services • Kansas City, MO

5d

About The Position

Under the general direction of the VP of Client Services, the Director delivers PharMerica’s value proposition to its clients. The Director leads a team of Senior Account Managers, Account Managers, and Managers, and cultivates and maintains strategic client relationships and partnerships at all levels of client organizations to achieve revenue, growth, and retention goals. The preferred candidate should reside in Kansas City, Missouri.

Requirements

• Bachelor of Arts or Bachelor of Science degree.
• 5–10 years of experience managing a team in client management, customer service, or client support.
• Experience managing a team in a healthcare or other business-to-business setting.
• Ability to present to all levels of management.
• Excellent time-management skills.
• Basic computer skills and advanced Microsoft Office proficiency.
• Outstanding problem-solving skills and experience in root cause analysis.
• Ability to collaborate cross-functionally and experience working within a team.

Nice To Haves

• MBA.
• Related experience in the pharmacy industry.
• Previous experience in project management and client-facing customer service.
• Strong administrative management background and ability to manage multiple priorities and deadlines.
• Strong business-writing experience.

Responsibilities

• Drive retention and growth across a large book of business managed by the team.
• Assess, identify, and train team talent, and assign account responsibilities appropriately.
• Develop Account Managers into candidates for future promotional opportunities.
• Track expiring client contracts, identify risks, and own strategic renewal plans, pricing, and contract negotiations.
• Develop post-mortem plans for lost accounts and strategies to prevent future losses.
• Deploy PharMerica’s consultative and strategic approach to account management, including implementing and promoting corporate initiatives.
• Engage C-suite, regional, and facility leadership in Monthly or Quarterly Business Reviews and discussions of Pharmacy Optimization Services.
• Oversee client issue escalations and collaborate with internal partners to resolve high-level issues.
• Monitor the team’s performance on activities, tasks, contacts, and other material client events.
• Prepare quarterly or semi-annual Book of Business Reviews with Management.
• Work with other company disciplines to ensure corporate standards are achieved.
• Attend client and PharMerica corporate or networking events and conferences.
• Perform job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable laws, and professional standards.

Benefits

• Competitive pay.
• Health, dental, vision, and life insurance.
• Company-paid short- and long-term disability.
• Flexible schedules and paid time off.
• Tuition reimbursement.
• Employee discount program and DailyPay.
• 401(k).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director