Territory Director / Client Services

PharMerica • Kansas City, MO

6d

About The Position

Under the general direction of the VP of Client Services, the Director delivers the company’s value proposition to its clients. The role leads a team of Sr. Account Managers, Account Managers, and Managers, while cultivating and maintaining strategic client relationships and partnerships at all organizational levels to achieve revenue, growth, and retention goals. The preferred candidate resides in Kansas City, MO.

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams serving healthcare providers such as skilled nursing facilities, senior living communities, and hospitals. It also supports individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. PharMerica operates long-term care, home infusion, and specialty pharmacies across the nation, combining local pharmacy service with the resources of a national network. Its solutions use technology and regulatory expertise to support accurate medication access, cost control, and compliance with clinical standards.

Requirements

• Bachelor of Arts or Bachelor of Science degree.
• 5–10 years of experience managing a team in client management, customer service, or client support.
• Previous team-management experience in a healthcare or other business-to-business setting.
• Ability to present to all levels of management.
• Excellent time-management skills.
• Basic computer skills and advanced Microsoft Office proficiency.
• Outstanding problem-solving skills and experience in root cause analysis.
• Ability to collaborate cross-functionally and experience working within a team.

Nice To Haves

• MBA.
• Related experience in the pharmacy industry.
• Previous experience in project management and client-facing customer service.
• Strong administrative management background, including the ability to manage multiple priorities and deadlines.
• Strong business-writing experience.

Responsibilities

• Drive retention and growth across a large book of business assigned to the team.
• Assess, identify, and train team talent, and assign account responsibilities appropriately.
• Develop Account Managers into candidates for future promotional opportunities.
• Track expiring client contracts and identify risks; own renewal strategies, pricing, and contract negotiations.
• Develop post-mortem plans for lost accounts and strategies to prevent future losses.
• Deploy PharMerica’s consultative and strategic account-management approach, including implementing and promoting corporate initiatives.
• Engage C-suite, regional, or facility leadership in Monthly or Quarterly Business Reviews and discussions of Pharmacy Optimization Services.
• Oversee client issue escalation and collaborate with internal partners to resolve high-level issues.
• Monitor team performance on activities, tasks, contacts, and other material client events.
• Prepare quarterly or semi-annual Book of Business Reviews with management.
• Work with other company disciplines to ensure corporate standards are achieved.
• Attend client and PharMerica corporate or networking events and conferences.
• Perform responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and professional standards.

Benefits

• Competitive pay.
• Health, dental, vision, and life insurance.
• Company-paid short- and long-term disability.
• Flexible schedules and paid time off.
• Tuition reimbursement.
• Employee discount program and DailyPay.
• 401(k).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director