Client Services Manager (US)
About The Position
Kharon is seeking a full-time Client Services Manager, preferably based in Washington, D.C., with Denver also considered. The role requires in-office attendance three days per week. The manager supports clients using Kharon’s platform, guiding them through onboarding, training, product use, and issue resolution, while coordinating with internal teams and supporting sales opportunities. Kharon works with complex data related to global security and international commerce, helping clients assess and operationalize risks associated with business relationships. Its products address risks including financial crime, sanctions, export controls, and threat identification. The company serves global financial and multinational institutions and is experiencing growth as demand for its insights increases.
Requirements
- Bachelor’s degree, preferably in Business, International Relations, Political Science, or a related field.
- Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
- At least 2 years of experience in a client-facing role such as customer success, account management, or technical support.
- Exceptional communication and presentation skills, including the ability to explain complex concepts clearly to varied audiences.
- Experience leading client onboarding, delivering product demonstrations, and facilitating ongoing training through webinars or one-on-one sessions.
- Technical curiosity and confidence troubleshooting, supporting light data integration, and quickly learning new systems or platforms.
- Foundational understanding of compliance frameworks, including anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.
Nice To Haves
- Experience in SaaS, fintech, regtech, compliance, or data services.
Responsibilities
- Act as the first point of contact for client inquiries about Kharon findings, platform functionality, content sources, and technical issues.
- Onboard and guide new clients through setup and their transition to Kharon’s platform.
- Provide personalized demonstrations of platform features and functionality tailored to client needs.
- Assist with initial data integration and customization according to client specifications.
- Conduct training sessions, including webinars and one-on-one sessions, to educate clients on new features.
- Update training materials and resources to help clients maximize their use of the platform.
- Coordinate with technical support, content management, and sales teams to resolve complex issues promptly.
- Collaborate with and assist the sales team in developing tailored proposals and pitches for upsell opportunities.
- Monitor client usage patterns and behavior to identify opportunities to upsell additional products or services.
- Continuously learn about Kharon’s evolving platform features, benefits, and service offerings.
Benefits
- Fully sponsored medical, dental, and vision insurance.
- Medical and dependent-care FSA program.
- Long-term disability insurance.
- 401(k) and Roth plans with matching and immediate vesting.
- Flexible paid time off.
- 11 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
