Client Development Manager, Dallas

Chanel • Dallas, TX

2d • Onsite

About The Position

CHANEL is seeking a Client Development Manager to serve as a brand ambassador and business leader, delivering extraordinary experiences for clients and the internal team. The manager drives business results, coaches and manages a diverse team, and equips the Boutique Director with critical business knowledge. The role requires an in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service.

The manager spends time on the selling floor inspiring the team, fostering a positive and inclusive working environment, and providing initial and ongoing training and development. They lead with agility and resilience, use key performance indicators and lessons learned to improve, and represent CHANEL in the local market through community involvement, partnerships, and events.

Requirements

• Minimum 5 years of related experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Ability to lift 15 lb.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.
• Ability to be present in-store.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.

Responsibilities

• Coach and inspire the team on the selling floor to deliver an elevated client experience.
• Foster a positive work environment and a culture of feedback, diversity, mutual respect, and teamwork.
• Provide initial and ongoing training and development, including CHANEL savoir faire, product details, and service delivery.
• Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned.
• Represent CHANEL in the market and develop the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
• Develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.
• Equip the Boutique Director with critical business knowledge.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
• Paid time off, including vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, virtual care, One Medical, Flexible Spending Accounts, a Health Savings Account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
• Bonus potential and other variable pay may be offered.
• Employee Resource Groups and opportunities to volunteer through CHANEL Community; CHANEL also matches employee donations to select charitable organizations.
• Career and leadership development programs, coaching, and online and live classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager