Benefitfocus Client Data Consultant

Voya Financial • Charleston, SC

4d • Remote

About The Position

The Client Data Consultant leverages technical expertise, product knowledge, and sound judgment to identify, analyze, and resolve complex data issues. The role performs root cause analysis, coordinates solutions across teams, supports testing and process improvements, and serves as a key escalation resource for internal teams and customers. This position is fully remote, with no regular in-office requirement.

The role supports Benefitfocus’s cloud-based benefits software solutions, which enable consumers, employers, insurance carriers, and brokers to shop, enroll, manage, and exchange benefits information. Solutions support administration of medical, dental, voluntary benefits, wellness programs, and more.

Requirements

• Bachelor’s degree required.
• 3–5 years of experience working in a technical role.
• Proficient knowledge of both EDI and payroll processes.
• Demonstrated ability to troubleshoot issues, perform root cause analysis, and coordinate solutions across teams.
• Ability to exercise independent judgment and make decisions with minimal manager direction.

Nice To Haves

• Experience supporting data processing, software release testing, and User Acceptance Testing (UAT).
• Experience developing or maintaining process documentation and supporting process improvements.
• Experience training or providing technical guidance to team members.
• Experience working collaboratively across Product, Sales, Operations, and other internal business teams.

Responsibilities

• Perform triage, root cause analysis, and corrections for data issues reported by internal resources, including CSMs, CSS, and Data Analysts.
• Review analysis performed by Data Analysts and Data Analysts II to ensure accuracy and quality.
• Partner with Process Owners to develop and maintain process documentation.
• Coordinate fixes and improvements for data issues across multiple departments.
• Resolve customer and internal escalations in a timely manner.
• Develop and communicate action plans for outstanding data issues.
• Track ongoing operational metrics to support quality and performance.
• Execute testing for new product releases involving data processing changes.
• Support the operationalization of new processes, tools, and improvements.
• Coordinate and complete software release testing and User Acceptance Testing (UAT) for outstanding work requests.
• Train new team members on processes and tools used to perform Data Analyst responsibilities.
• Identify and implement opportunities to improve processes and technology to increase efficiency and quality.
• Process ad hoc test and production files, including open enrollment files.
• Exercise independent judgment when determining when issues should be escalated to management.
• Serve as an internal point of escalation when a manager is unavailable.
• Use sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal manager direction.
• Develop strong working relationships across internal Benefitfocus teams.
• Provide occasional weekend and off-hours support as business needs require.
• Partner with Product and Sales teams on product roadmaps and enhancements.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions up to 6%.
• Employer-paid Voya Retirement Plan cash balance retirement plan (4%).
• Paid time off, including 20 days of PTO, nine paid company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Incentive opportunities may be offered based on the role, including annual cash incentives, sales incentives, and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level