Benefitfocus Client Relationship Consultant
Voya Financial•Charleston, SC
•Remote
About The Position
The Client Relationship Consultant supports strong, effective client relationships while partnering closely with the Operations team on daily processing, research, questions, and items requiring attention through automated workflow systems. The role typically supports 2–4 clients and serves as a secondary day-to-day client contact, helping ensure consistent service, effective problem resolution, and use of best practices across assigned clients. This position is fully remote, with no regular in-office requirement.
Requirements
- High school diploma or GED required; a high school diploma/GED plus two years of experience may be considered in lieu of a bachelor's degree.
- At least 2 years of experience working with retirement plans.
- Proficiency with Microsoft Office, including strong Excel skills.
- Strong organizational, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Strong time management skills.
- Ability to work independently, take initiative, and think proactively.
Nice To Haves
- Bachelor’s degree.
- Experience supporting multiple client relationships in a retirement plan or financial services environment.
Responsibilities
- Support relationships for typically 2–4 assigned clients.
- Serve as a secondary point of contact for day-to-day client needs and inquiries.
- Partner with Operations on daily processing, research, questions, and items requiring attention through automated workflow systems.
- Promote and help ensure consistent use of best practices across assigned clients.
- Provide backup client coverage to support service continuity.
- Prepare and deliver monthly client reporting.
- Support internal and external audits.
- Research and resolve client issues and service-related concerns.
- Participate in regularly scheduled client calls and on-demand meetings.
- Participate in client service reviews as needed.
Benefits
- Health, dental, vision, and life insurance plans.
- 401(k) savings plan with company matching contributions up to 6%.
- Employer-paid Voya Retirement Plan cash balance retirement plan (4%).
- 20 days of paid time off.
- Nine paid company holidays.
- Flexible Diversity Celebration Day.
- 40 hours of paid volunteer time per calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
