AVP, Benefitfocus Technology

Voya Financial•Boston, MA

5d•$215,830 - $245,730

About The Position

Voya is seeking a technology executive to reshape how people experience benefits administration. The leader will set direction for platforms supporting enrollment, eligibility, carrier connectivity, and client, broker, and member experiences. The role focuses on simplifying complex journeys, expanding digital self-service, applying AI where it delivers value, and connecting benefits administration to Voya’s broader health and wealth offerings. The platform must be modernized without disrupting clients or critical business cycles. This manager-of-managers position leads a globally distributed technology organization across the United States and India, at the intersection of software, service, data, and customer experience. The successful candidate will turn a complex application portfolio into a more connected, scalable, and intuitive platform, while building confidence with executives, clients, and delivery teams. The role sets multi-year technology strategy and modernization priorities; advances platform architecture, interoperability, APIs, AI, and automation; and provides strategic direction for engineering delivery, platform operations, service reliability, and peak business-cycle readiness. It also leads through influence in a matrixed organization, developing distributed leaders and teams and aligning business and technology stakeholders. The position requires 10+ years of progressive technology leadership experience for AVP consideration. A bachelor’s degree in a technical discipline or equivalent relevant experience is required. Benefits administration technology experience is strongly preferred; relevant experience in adjacent HR technology, HCM, health insurance, or insurance technology may also be considered. The posted annual base salary range is $215,830–$245,730, with incentive opportunities that vary by role and are based on performance objectives.

Requirements

10+ years of progressive technology leadership experience for AVP consideration.
Experience leading a significant software, SaaS, digital platform, fintech, HR technology, insurance technology, or technology-enabled services organization where software and digital experiences are central to the customer proposition.
Track record of digital transformation and platform modernization, including decomposing tightly coupled applications, adopting API-first and event-driven integration patterns, reducing technical debt, retiring redundant systems, and improving delivery speed without destabilizing clients or operations.
Executive presence and communication skills to explain technology choices in plain language, constructively challenge assumptions, and build alignment with senior leaders, business partners, clients, and delivery organizations.
Experience leading leaders and globally distributed technology teams, setting clear outcomes and accountability while enabling engineering, product, architecture, and operations leaders to own execution.
Product and investment judgment, including the ability to decide what to build, buy, partner on, simplify, or retire and connect those decisions to customer adoption, service quality, engineering productivity, risk, and growth.
Demonstrated practical application of AI, generative AI, machine learning, and intelligent automation within products or platforms, with measurable outcomes.
Knowledge of modern digital product and engineering practices, including mobile and responsive web experiences, APIs, cloud-native services, platform engineering, DevSecOps, observability, reliability engineering, data-informed product decisions, and secure delivery in a regulated environment.
Bachelor’s degree in a technical discipline or equivalent relevant experience.

Nice To Haves

For VP consideration: 12+ years of progressive technology leadership experience, including experience leading leaders.
Benefits administration technology experience, including familiarity with enrollment, eligibility, carrier connectivity, payroll deductions, absence and leave, ACA, or COBRA.
Transferable platform and domain experience in adjacent HR technology, HCM, health insurance, or insurance technology environments.
Experience operating through a demanding seasonal or transaction peak.
Broker, consultant, client-facing, or distribution-channel exposure.
Advanced degree.

Responsibilities

Define and execute a multi-year technology vision and roadmap aligned with business priorities, client needs, and investment capacity.
Assess the application portfolio, establish modernization priorities, and guide legacy-platform transformation without destabilizing clients.
Improve separation between digital experiences and back-end record-keeping systems, while advancing API enablement, interoperability, and speed to market.
Make and defend build, buy, and partner recommendations, translating technology tradeoffs into clear executive decisions.
Guide a portfolio spanning multiple major platform areas and a broad mix of legacy, modern, and retiring applications.
Champion practical AI opportunities across customer experiences, operations, service, and engineering productivity.
Partner with Digital, Data & AI, Product, Legal, Risk, and other stakeholders to evaluate customer-facing AI and related contractual and governance considerations.
Apply AI and automation to implementation, data quality, exception handling, testing, code modernization, and legacy-system comprehension.
Explain AI opportunities, limitations, and investment priorities to business leaders, clients, and delivery teams.
Provide strategic direction for annual enrollment readiness, capacity planning, performance, cutover, and peak execution.
Oversee integrations involving HCM and payroll inputs, enrollment and eligibility processing, carrier connectivity, and large-scale file transmission.
Drive service reliability, incident and problem management, technical debt reduction, and appropriate controls for a regulated environment.
Hold leaders accountable for delivery outcomes while empowering teams to manage day-to-day execution.
Build trusted relationships with senior executives, Employee Benefits leaders, Product, Digital, Data & AI, infrastructure, cloud, cybersecurity, clients, and distribution partners.
Communicate technology strategy and difficult decisions clearly, including in high-stakes client or partner situations.
Collaborate and influence effectively in a matrixed organization.
Lead, assess, and develop distributed teams across U.S. locations, Voya India, and contractor partners; strengthen leadership capability, talent strategy, and succession.

Benefits

Health insurance plans
Dental insurance plans
Vision insurance plans
Life insurance plans
401(k) savings plan with company matching contributions up to 6%
Employer-paid Voya Retirement Plan cash balance benefit (4%)
Tuition reimbursement up to $5,250 per year
20 days of paid time off
Nine paid company holidays
Flexible Diversity Celebration Day
40 hours of paid volunteer time per calendar year
Annual cash incentives, sales incentives, and/or long-term incentives, depending on the role