AVP, Benefitfocus Technology

Voya Financial•Charleston, SC

About The Position

Voya is seeking a technology executive to reshape how people experience benefits administration. The role sets direction for platforms supporting enrollment, eligibility, carrier connectivity, and the client, broker, and member experience. The leader will simplify complex journeys, expand digital self-service, and apply AI where it can deliver practical value, while connecting benefits administration to Voya’s broader health and wealth offerings. A central challenge is modernizing the platform without disrupting clients or critical business cycles. This manager-of-managers role leads a globally distributed technology organization across the United States and India. It operates at the intersection of software, service, data, and customer experience, and is responsible for making a complex application portfolio more connected, scalable, and intuitive while building confidence with executives, clients, and delivery teams.

Requirements

10+ years of progressive technology leadership experience for AVP consideration; 12+ years, including experience leading leaders, for VP consideration.
Experience leading a significant software, SaaS, digital platform, fintech, HR technology, insurance technology, or technology-enabled services organization where software and digital experiences are central to the customer proposition.
Track record of digital transformation and platform modernization, including decoupling tightly coupled applications, introducing API-first and event-driven integration patterns, reducing technical debt, retiring redundant systems, and improving delivery speed without destabilizing clients or operations.
Executive presence and communication skills to explain technology choices plainly, challenge assumptions constructively, and build alignment with senior leaders, business partners, clients, and delivery organizations.
Experience leading leaders and globally distributed technology teams, setting clear outcomes and accountability while enabling engineering, product, architecture, and operations leaders to own execution.
Sound product and investment judgment, including deciding what to build, buy, partner on, simplify, or retire, and connecting those choices to customer adoption, service quality, engineering productivity, risk, and growth.
Demonstrated experience applying AI, generative AI, machine learning, and intelligent automation within products or platforms, with a focus on practical adoption and measurable outcomes.
Fluency in modern digital product and engineering practices, including mobile and responsive web experiences, APIs, cloud-native services, platform engineering, DevSecOps, observability, reliability engineering, data-informed product decisions, and secure delivery in a regulated environment.
Bachelor’s degree in a technical discipline or equivalent relevant experience.

Nice To Haves

Benefits administration technology experience, including familiarity with enrollment, eligibility, carrier connectivity, payroll deductions, absence and leave, ACA, or COBRA.
Transferable platform and domain experience from adjacent HR technology, HCM, health insurance, or insurance technology environments.
Experience operating through a demanding seasonal or transaction peak.
Broker, consultant, client-facing, or distribution-channel exposure.
Advanced degree.

Responsibilities

Define and execute a multi-year technology vision and roadmap aligned with business priorities, client needs, and investment capacity.
Assess the existing application portfolio, establish modernization priorities, and guide legacy-platform transformation without destabilizing clients.
Improve separation between digital experiences and back-end record-keeping systems, API enablement, interoperability, and speed to market.
Make and explain build, buy, and partner recommendations, translating technology tradeoffs into executive decisions.
Guide a portfolio spanning multiple major platform areas and applications, including legacy, modern, and retiring systems.
Identify and champion practical AI and automation opportunities across customer experiences, operations, service, and engineering productivity.
Partner with Digital, Data & AI, Product, Legal, Risk, and other stakeholders to evaluate customer-facing AI experiences and governance considerations.
Apply AI and automation to implementation, data quality, exception handling, testing, code modernization, and legacy-system comprehension.
Set strategic direction for annual enrollment readiness, capacity planning, performance, cutover, and peak execution.
Oversee the integration ecosystem, including HCM and payroll inputs, enrollment and eligibility processing, carrier connectivity, and large-scale file transmission.
Drive service reliability, incident and problem management, technical debt reduction, and appropriate controls for a regulated environment.
Hold leaders accountable for delivery outcomes while empowering teams to manage day-to-day execution.
Build trusted relationships with senior executives, Employee Benefits leaders, Product, Digital, Data & AI, infrastructure, cloud, cybersecurity, clients, and distribution partners.
Communicate technology strategy and difficult decisions clearly, including in high-stakes client or partner situations.
Operate effectively in a matrixed organization through collaboration and influence.
Lead, assess, and develop a distributed team across U.S. locations, Voya India, and contractor partners; strengthen leadership capability, talent strategy, and succession.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) savings plan with company matching contributions up to 6%
Employer-paid Voya Retirement Plan cash balance benefit of 4%
Tuition reimbursement up to $5,250 per year
20 days of paid time off
Nine paid company holidays
Flexible Diversity Celebration Day
40 hours of paid volunteer time per calendar year
Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, depending on the role