Client Data Acquisition Representative

IQVIA•Burlington, MA

11d•Hybrid

About The Position

The Client Data Acquisition Representative supports client data onboarding and ongoing data intake. The role partners with clients, vendors, and internal managers in Data Onboarding and Client Delivery to communicate file requirements, set up data accurately, and ensure timely delivery. The representative develops an understanding of Cedar Gate products, client data needs, and use cases to respond to vendor inquiries and support assigned accounts. The data supports healthcare clients’ value-based care strategies to improve patient outcomes and coordination of care. The position is based in Burlington, Massachusetts (Boston), with a hybrid arrangement requiring three days in the office and two days remote. Candidates must reside in the same country where the job is located.

Requirements

At least 2 years of professional experience with direct client relationship responsibilities.
Healthcare claims domain experience and solid knowledge of claims workflows.
Experience supporting clients or external partners, including understanding technical requirements and troubleshooting issues.
Strong organizational skills and attention to detail.
Ability to prioritize multiple requests and manage time effectively in a fast-paced environment.
Strong written and verbal communication skills.
Proficiency in software applications, especially Excel.
Bachelor’s degree in business administration or a related field, or equivalent experience.
Must reside in the same country where the job is located.

Responsibilities

Communicate file status updates to internal teams to provide visibility and track progress on issues.
Partner with Client Delivery and Data teams to resolve client- or vendor-related questions and issues.
Work directly with data vendors to ensure client data requirements are understood and met.
Track data acquisition timelines to support on-time implementation and production releases.
Identify and escalate risks or delays that may affect delivery timelines.
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce.
Support file management processes, including follow-up on missing or delayed files.
Coordinate vendor legal documentation and assist with related processes.
Contribute to process improvements related to vendor coordination and data workflows.
Provide professional, responsive support to clients and vendors.