Client Coordinator

Azenta Life Sciences•Plainfield, IN

1d•Hybrid

About The Position

The Client Coordinator within the Project Management Department (PMO) is expected to provide support to the Clinical Project Managers and Clinical Program Managers in their day-to-day administrative tasks to ensure successful project management services including but not limited to project monitoring, to deliver Azenta Life Sciences solutions to clients, partners, and alliances.

Requirements

High school diploma
Minimum of 2 years’ experience in a regulated industry environment
Strong organizational skills and attention to detail.
Good verbal and written communications skills, ability to engage in effective problem-solving conversations.
Demonstrated ability to prioritize work, customers, internal and external demands.
Demonstrate high level of initiative and ability to work independently.
Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

Associate or bachelor’s degree in science or related field preferred
Preferred in an FDA and GXP regulated environment.

Responsibilities

Support Azenta Life Sciences PMO team with assigned tasks, including records review, Service Request creation and management, and proficient handling of advanced Excel functionalities such as pivot tables and Gantt charts.
Responsible for generating reports such as sample inventory, Key Performance Indicator (KPI) and Key Quality Indicator (KQI) reports for the PMO team and external clients, as per their requirements.
Manage queries and proactively seek resolutions as requested, ensuring timely and accurate responses to meet client expectations.
Monitor, coordinate, and resolve issues encountered during project execution.
Project support may include kit provision and logistics, sample management, pathology report redaction and handling, lab services support, training, or support of alliances/partnerships.
Contribute, as required, to internal business needs such as project definitions design and upload, develop and implement SOPs, and new business processes.
Oversee the coordination of user and client access to Azenta Limfinity Sample Management system, ensuring smooth and secure system interactions.
Collaborate closely with Project Managers to diligently monitor critical study milestones, fostering effective project management practices and ensuring project success.