Client Coordinator

Ernest•Fontana, CA

20h•Onsite

About The Position

Ernest is currently in search of a Client Coordinator (B2B customer service rep) for our division located in Fontana, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture. Client Coordinators (CCs) are non-exempt, full-time employees of Ernest who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses. Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service. CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.

Requirements

High School Diploma or General Education Degree (GED)
Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
Strong clerical skills, including data entry and document organization
Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
Highly organized, self-starter, who is detail oriented
Friendly, professional, helpful, and willing to participate in various company activities

Nice To Haves

2+ Years of Customer Service Experience
Working knowledge of Enterprise Resource Planning (ERP) systems

Responsibilities

Establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information.
Providing clients with additional product offerings aimed at strengthening their businesses.
Coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service.