Client Computing Analyst

The High Companies • Lancaster, PA

4d

About The Position

The Client Computing Analyst supports the day-to-day operation of High Companies’ end-user computing environment and information technology infrastructure across all business units. The role handles desktop-support issues, identifies issues that should be escalated to network, server, or cybersecurity teams, and contributes to a fast-paced team environment. It requires strong customer-service skills and the ability to explain solutions by phone, email, instant message, and in person. The Analyst is part of the Client Computing team and reports to the Client Computing Manager.

Requirements

• Associate’s degree or equivalent experience in computer software and hardware.
• 3–5 years of recent experience supporting personal-computer hardware, including PCs, Macs, mobile devices, copiers, printers, and peripherals.
• Experience with PC imaging technologies, including Microsoft Deployment Toolkit and Autopilot.
• Ability to assess hardware and software issues and make technical decisions with minimal supervisor assistance.
• Experience providing software support for Microsoft operating systems and Microsoft Office 365 products.
• Knowledge of Active Directory, including user administration, OU structures, and computer objects.
• Basic knowledge of network troubleshooting.
• Previous experience supporting multifactor authentication products.
• Previous experience providing second-level support in a corporate environment.
• Working experience with incident management, problem management, and patching.
• Problem-solving skills related to networks, applications, and business processes, including identifying root causes.
• Experience with software-push technology.
• Organizational skills to complete assigned tasks on time with minimal supervision.
• Demonstrated customer-service focus.

Nice To Haves

• Group Policy knowledge.
• Experience with encryption software.
• Experience with endpoint-security products.
• Asset-management experience.
• PowerShell scripting knowledge.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues using appropriate diagnostic techniques.
• Provide timely resolutions and excellent customer service.
• Record problems and their resolutions, and follow up with customers.
• Perform base computer imaging.
• Carry out asset-management tasks, including inventory receipt, assignment, retirement, tracking, and reporting.
• Send IT communications to groups as requested.
• Maintain technical documentation and the service catalog covering software installation, hardware configuration, and troubleshooting.
• Provide feedback on processes and recommend improvements to procedures.
• Perform other duties and assignments as required by the Client Computing Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree