IT Support Computing Analyst III

The University of Arizona • Tucson, AZ

18h • Onsite

About The Position

The IT Support Computing Analyst III is a member of the University of Arizona Information Technology Services Enterprise Support team. The role provides advanced technical assistance to end users, supports enterprise systems, and collaborates with campus IT partners to implement and maintain technology solutions that support the University’s teaching, research, and administrative mission. The position is based in person at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work. Visa sponsorship is not available.

Requirements

• Bachelor’s degree or equivalent advanced learning attained through professional-level experience.
• Five years of relevant work experience, or an equivalent combination of education and work experience.
• Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
• Knowledge of networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service and communicate effectively.
• Knowledge and experience supporting hardware and software in mixed Windows and macOS environments.
• Ability to lift, carry, and move equipment weighing up to 50 pounds.

Nice To Haves

• Experience providing IT support in a higher education or enterprise environment.

Responsibilities

• Provide advanced technical support to faculty, staff, and designated campus colleagues by diagnosing and resolving complex hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, and related technologies, keeping systems current, secure, and optimized.
• Manage software deployment, updates, and licensing, and troubleshoot software issues.
• Use enterprise administrative tools, including Azure, InTune, JAMF, and Active Directory, to support end-user technologies in coordination with other IT teams.
• Coordinate application and system-integration configuration, installation, and troubleshooting.
• Perform hardware maintenance, repairs, upgrades, and component replacements.
• Monitor, troubleshoot, and optimize campus network connectivity and performance.
• Maintain accurate documentation of inventory, service requests, incidents, and resolutions.
• Train and guide faculty, staff, and designated campus colleagues in effective and secure use of university technology resources.
• Collaborate with IT teams on institution-wide initiatives, including system upgrades, deployments, and technology rollouts.
• Mentor teammates in developing technical and customer service skills.
• Refer clients to other University resources and train them in the proper use of those resources.
• Prioritize competing tasks while meeting deadlines in a fast-paced service environment.
• Stay current with emerging technologies and recommend solutions to enhance the University’s IT environment.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance plans
• Life insurance and disability programs
• Paid vacation, sick leave, and holidays
• Tuition reduction at the University of Arizona, Arizona State University, and Northern Arizona University for the employee and qualified family members
• Retirement plans
• Access to University of Arizona recreation and cultural activities
• Work-life programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior