Sr. Client Computing Specialist

Lamar University•Beaumont, TX

About The Position

The Sr. Client Computing Specialist provides advanced technical support for endpoint computing environments, including workstations, mobile devices, peripherals, and classroom and lab technologies. The role serves as a subject-matter expert in client systems, handles complex troubleshooting, leads technical implementations, and contributes to process improvement, device management standards, and service quality. It is an escalation point for junior specialists and supports initiatives that enhance endpoint reliability, security, and efficiency across the institution. The position is security-sensitive and classified as a critical infrastructure role subject to Cyber Intelligence Review under Executive Order GA-48, as well as criminal history record review under Texas Education Code §51.215. Visa sponsorship is not available; candidates must be authorized to work in the United States without sponsorship now or in the future. The specialist manages campus endpoint devices and standards using enterprise tools, monitors compliance and asset information, and diagnoses issues across Windows, macOS, and mobile platforms. The role provides technical leadership, training, mentoring, customer support, and collaboration with other IT units. It also develops and follows operating procedures, maintains knowledge and imaging guidance, and uses the IT ticketing system to document, prioritize, track, and resolve requests. Work is performed under direct supervision, with latitude for independent decisions. The role may require moving and lifting materials and equipment weighing up to 25 pounds.

Requirements

Associate’s degree in information technology or a related field, or equivalent experience; a suitable combination of education, experience, and training may be considered.
Two to four years of technical work experience.
Demonstrated expertise in Windows and macOS environments.
Experience with enterprise management tools such as Intune, Jamf, or SCCM.
Advanced troubleshooting skills for hardware, software, and network issues.
Working knowledge of current operating systems, Microsoft Office, printers, basic multimedia systems, and email applications.
Knowledge of enterprise endpoint management solutions and networked and standalone PC and Mac software, Windows registry, file systems, and basic network concepts.
Ability to create, read, and understand technical manuals and procedural documentation.
Ability to research computer issues, technologies, and products and identify and recommend solutions.
Ability to establish and maintain cooperative relationships and work cooperatively with the population served.
Excellent written and verbal communication skills.
Ability to prioritize and manage time effectively and maintain accurate records.
Ability to move and lift materials and equipment weighing up to 25 pounds.
Must be authorized to work in the United States without visa sponsorship now or in the future.

Nice To Haves

Professional certifications such as CompTIA A+ or Network+, Microsoft MCSA or MCITP, or HDI Desktop Support Technician or Support Center Analyst.
Experience with enterprise endpoint management solutions such as Microsoft Intune, Microsoft SCCM, Jamf, CFEngine, LANDesk, or Altiris.
Experience supporting large-scale academic or enterprise environments.
Experience using scripting languages and batch files to automate tasks.
Knowledge of identity management, endpoint security, and compliance frameworks.
Experience using Microsoft Active Directory or another directory service, including group and object management, policy tasks, access control, and authorization.

Responsibilities

Serve as the subject-matter expert for the campus endpoint management solution, Microsoft Endpoint Manager.
Deploy, configure, and manage endpoint devices using enterprise management tools such as Intune, Jamf, SCCM, and imaging solutions.
Maintain workstation standards, configurations, and security baselines.
Monitor device compliance and maintain accurate hardware, software, and asset information in management systems.
Diagnose and resolve complex hardware, software, and network connectivity issues across Windows, macOS, and mobile platforms.
Troubleshoot enterprise applications, authentication systems, group policy, imaging, and device management tools.
Recommend, schedule, and perform improvements and upgrades to client computing hardware and peripheral equipment.
Install, diagnose, maintain, and repair software and hardware, including workstations, mobile devices, and networked peripherals.
Serve as a technical lead and escalation point for Client Computing Specialists and Student Assistants.
Provide training, guidance, and documentation to support consistent service delivery; participate in onboarding and mentoring team members.
Provide customer service to faculty, staff, and students, communicating clearly with non-technical audiences and following through on requests.
Collaborate with IT units, including Network Services, Security, and Systems Administration, to resolve cross-functional issues.
Develop, document, and follow standard operating procedures for campus endpoint management; contribute to knowledge base articles and imaging and management guidelines.
Use the IT ticketing system to track, manage, and resolve incidents and service requests.
Document work accurately and professionally for future reference and audit compliance.
Prioritize tickets by impact, urgency, and service-level guidelines; escalate critical issues as needed.
Review ticket queues to support timely team responses and resolutions.