Sr. Client Service Specialist

. Crane Worldwide Logistics . • West Jefferson, OH

3d

About The Position

The Sr. Client Service Specialist responds to orders, general client inquiries, invoice questions, and client complaints. The role records consistent problem areas and resolves issues involving orders, delivery dates, or service. It entails determining the cause of a client’s problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution. Responses are predominately routine but may require deviation from standard procedures. Other duties may be assigned.

Requirements

• High school diploma or GED.
• 2–4 years of client service experience.
• Client service skills.
• Quality focus.
• Problem-solving skills.
• Freight forwarding knowledge.
• Documentation skills.
• Listening skills.
• Conflict-resolution skills.
• Ability to multitask.
• Professional certification may be required in some areas.

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Record consistent problem areas.
• Resolve issues with orders, delivery dates, or service.
• Determine the cause of client problems, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off (17 days per year), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED