Sr. Client Transition Specialist

Savvy•New York, NY

About The Position

Savvy Wealth is a registered investment advisor that partners with experienced financial advisors, providing a technology platform, marketing, investment management, and client services support. The company is a Series C business with more than 170 people and describes itself as a high-growth, AI-enabled organization. The Sr. Client Transition Specialist owns Savvy's most complex advisor book transitions from planning through completed account transfers and handoff to steady state. The role also supports the Client Service Onboarding Manager across all onboardings by coordinating assignments, monitoring workload and transition health, coaching Transition Specialists, resolving escalations, and improving processes and automation. The position runs its own book while helping raise the quality and capacity of the broader team. Formal direct reports are expected in 2027. The role reports to the Client Service Onboarding Manager. It is based around Savvy's NYC office in Union Square; the posting does not specify whether work is onsite, hybrid, or remote. Benefits listed are available to full-time employees.

Requirements

5 to 8+ years in client operations, advisor transitions, onboarding, or account management in wealth management.
At least one full advisor book transition owned end-to-end.
Hands-on experience with Schwab and/or Fidelity custodial platforms, with a deep grasp of account transfer, repaper, LPOA, and ACAT paperwork and NIGO resolution.
Track record of managing many concurrent, deadline-driven workstreams and identifying risks before they surface.
Demonstrated judgment making consequential decisions with incomplete information and explaining the reasoning.
Experience coaching, training, assigning work to, or QA'ing others, with or without formal authority, and interest in formally managing people.
Strong data hygiene and spreadsheet skills, including lookups, validation, and cleaning custodian exports.
At least one process or automation improvement built and adopted by others.
Fluent, daily use of AI tools for data and document work, with judgment about when to trust and when to verify output.
Excellent written and verbal communication, including keeping advisors and custodians calm and informed under pressure.
Collaborative, low-ego, self-starter attitude, extreme ownership, and comfort in a high-growth, constantly changing environment.

Nice To Haves

Experience with Broker Protocol transitions, advisor teams, or books over $100M.
Familiarity with Orion, Salesforce, DocuSign, and bulk onboarding or CRM import tooling.
Experience building workflows or automations with AI tools such as Claude, custom skills, or scripts beyond single-chat use.
Prior experience at a high-growth startup, custodian, RIA, or broker-dealer.
Prior formal management of a small operations team.

Responsibilities

Own end-to-end transitions of complex advisor books across custodians, including planning, paperwork generation, account transfers, and handoff to steady state.
Assign new onboardings to specialists based on complexity and capacity, track all in-flight onboardings, lead weekly portfolio reviews, and rebalance work as risks and volume change.
Partner with the Onboarding Manager to address complex issues and escalations, including NIGOs and custodian, vendor, data, or advisor issues; lead the initial response, resolve or route issues, and keep advisors informed.
QA paperwork, transition spreadsheets, and trackers for high-risk books before submission; conduct root-cause reviews of NIGOs and implement resulting fixes.
Assist the Onboarding Manager with people management, including regular 1:1s, coaching, performance input, and onboarding new team members; formal direct reports are expected in 2027.
Lead pre-go-live planning with Sales and advisor teams, covering data readiness, sequencing, standing instructions, and go-live risks.
Own and maintain the transition playbook and develop and document process and automation improvements, including AI workflows, in partnership with Product and Operations.
Report transition health, including turnaround, NIGO rate, and stalled accounts, and flag risks early to leadership.

Benefits

Competitive salary and equity package.
Generous relocation package for top talent moving to the NYC office.
Unlimited PTO and paid company holidays.
Holistic medical, dental, and vision plans.
Company 401(k), including Mega backdoor Roth options.
Commuter and HSA/FSA plans.
NYC office in Union Square.
Lunch and snacks provided in the office, and dinner if staying late.
Access to virtual mental health care and a health concierge.
Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues through an EAP. Benefits are available to full-time employees.