End User Computing Analyst
About The Position
The EUC Analyst supports end users, partners, and vendors by troubleshooting hardware, software, and connectivity issues and providing timely resolutions. The role manages and packages applications to keep them functional, updated, and compatible, and assists with maintaining the Software Catalog. The analyst manages monthly patching of Microsoft operating systems and third-party applications and reports on update deployments, software utilization, and other needs. The role contributes support techniques, procedures, and processes to the knowledge base and works with support teams to ensure appropriate software management practices. The analyst also helps implement data protections such as multi-factor authentication, supports compliance with SOX, PCI, and HIPAA, and assists with reporting on Windows hardware protection status.
Requirements
- Bachelor's degree in computer science or a related area, with at least three years of professional computing experience, or equivalent education and/or experience.
- Experience supporting End User Computing environments, including Microsoft Intune, PowerShell, administrative tools, and third-party patching.
- Experience leveraging ITSM tools to manage and track work.
- Experience mitigating security risks, deploying hardware and software, and coordinating with technology vendors.
- Experience supporting EUC environments, support queues, security and risk mitigation, hardware and software deployment, and vendors.
- Experience working on technology projects and initiatives, preferably in a large organization.
- Experience designing and delivering end-user technology solutions.
- Experience with scripting using Microsoft PowerShell.
- Experience with ServiceNow or a similar ITSM tool.
- ITIL Foundation and MS Azure certifications are listed under licenses, certifications, and registrations.
Nice To Haves
- High-level knowledge of managing end-user systems, including Windows and Mac devices, audio-visual technology, printers, and mobile devices such as iPads.
- High-level knowledge of managing third-party software and related patching.
- Knowledge of best practices for security and life-cycle management of end-user assets.
- Ability to build and leverage effective relationships and influence decisions and behaviors through partnering.
- Experience working under pressure.
- Experience working with teams with different goals and objectives.
- Proven communication skills with customers and leadership.
Responsibilities
- Support and maintain end user computing capabilities and services in alignment with business needs, working with vendors as needed.
- Perform on-call duties as required.
- Assist with packaging third-party software and software updates.
- Assist with software and software update deployments and monitor and report on deployments.
- Promote software and systems usage and understanding through knowledge documentation of processes and procedures.
- Collaborate across teams in the production environment and foster frictionless change where possible.
- Maintain clear communication with business and IT support teams on organization stability and resilience.
- Report weekly and monthly on current work, project work, and other activities.
- Troubleshoot hardware, software, and connectivity issues for end users, partners, and vendors.
- Manage monthly patching of Microsoft operating systems and third-party applications.
- Assist with maintaining the Software Catalog and report on software utilization and update deployments.
- Help implement data protections, including multi-factor authentication, support compliance with SOX, PCI, and HIPAA, and assist with reporting on Windows hardware protection status.
Benefits
- Fully subsidized Life Time membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Short-term and long-term disability insurance.
- Life insurance.
- Pre-tax flexible spending and dependent care plans.
- Parental leave and adoption assistance.
- Paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Deferred compensation plan for team members who meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
