Client Collections Specialist

Butterfly Effects • Deerfield Beach, FL

1d • Onsite

About The Position

The Client Collections Specialist works with a team focused on customer satisfaction through excellent service and timely invoicing of payor responsibility. The role supports Butterfly Effects’ family-centric applied behavior analysis (ABA) services by collecting accurate payments, resolving outstanding payor balances, verifying patient benefits, and following up on claims. The position is onsite at the corporate headquarters in Deerfield Beach, Florida, and collaborates with field and office staff to support client satisfaction. The specialist must manage multiple priorities with professionalism, responsiveness, accuracy, critical thinking, and a team-oriented approach, while ensuring compliance with insurance and HIPAA regulations. The role may also assist with related special projects and other duties assigned by management.

Requirements

• High school diploma or GED.
• Knowledge of claim denials and ability to read and understand explanations of benefits (EOBs).
• Excellent interpersonal, written, and verbal communication skills, including active listening.
• Highly organized approach to managing multiple priorities.
• Professionalism, responsiveness, accuracy, and critical thinking.
• High level of commitment and ownership of work product.
• Commitment to self-accountability, collaboration, and teamwork.
• Drive for continuous process and system improvement.
• Commitment to service excellence and interdisciplinary therapy for clients on the autism spectrum.

Responsibilities

• Collect accurate payments and find resolutions to outstanding payor account balances.
• Provide consistent, accurate, comprehensive, and timely invoicing for assigned clients.
• Respond to incoming calls and mail from payors regarding outstanding account balances.
• Verify patient benefits for ABA therapy, whether in-network or out-of-network, to support client collections and claim follow-up.
• Identify and address concerns before they become problems and propose solutions.
• Ensure compliance with insurance and HIPAA regulations.
• Work with field staff and office staff to ensure client satisfaction.
• Assist with related special projects and perform other related duties as assigned by management.

Benefits

• Career advancement opportunities.
• Business casual and family-focused culture.
• Annual parties and team-building events.
• Accrued work-from-home days.
• Paid time off and paid holidays.
• Medical, dental, and vision coverage.
• Life insurance and supplemental insurance programs.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED