Client Relations & Collections Specialist

UtiliSave LLC•New York, NY

2d•$35,000 - $40,000•Remote

About The Position

UtiliSave is seeking a Client Relations & Collections Coordinator to serve as a primary point of contact for clients, manage collections and receivables, and keep client projects moving through completion. The role focuses on building and maintaining client relationships, keeping accounts current, responding promptly to requests, and ensuring work is completed accurately and on time. UtiliSave serves large organizations with significant utility usage, including hospitals, nursing homes, universities, hotels, government facilities, and commercial and residential real estate operators. This is a full-time remote position with standard hours of 9:00 a.m. to 6:00 p.m. Eastern Time. The employee must maintain a professional, distraction-free workspace and be reliably online, on time, and reachable during business hours. Candidates must reside in the United States within one hour of the Eastern Time Zone and be permanently authorized to work in the U.S. as a citizen or lawful permanent resident. Training will be provided on UtiliSave's systems, workflows, and processes. The role offers growth potential for someone who demonstrates reliability, initiative, and strong execution.

Requirements

At least 1 year of experience in client service, account management, collections, accounts receivable, or a similar role.
Bachelor's degree required.
Excellent written and verbal communication skills and a professional presence across phone, email, and video.
Comfort negotiating with past-due accounts while maintaining the client relationship.
Very strong attention to detail and organizational discipline.
Ability to manage multiple clients and projects without losing track, missing steps, or becoming flustered.
Ability to work independently once expectations are clear and collaborate effectively when needed.
Strong research, follow-through, and problem-solving skills.
Strong proficiency in AI tools, Microsoft Outlook, Excel, and Word, and comfort with common online collaboration tools.
Must reside in the United States within one hour of the Eastern Time Zone.
Must be permanently authorized to work in the U.S. as a citizen or lawful permanent resident.
Must maintain a professional, distraction-free workspace and be reliably online, on time, and reachable during business hours.

Nice To Haves

Prior experience in professional services, legal, finance, consulting, or a similarly fast-paced environment.

Responsibilities

Serve as the primary contact for client inquiries and ensure requests are handled promptly.
Communicate with premier clients on a near day-to-day basis.
Strengthen client retention through proactive email, meetings, phone calls, and networking.
Support the Client Relations team with client outreach and client-related projects.
Manage administrative and client relations activities to ensure nothing falls through the cracks.
Own collection activities, including follow-up inquiries, negotiating with past-due accounts, and maintaining cash receipts.
Create, implement, and enforce a collections manual with clear procedures to improve results.
Prepare monthly and quarterly collections reports, including cash and client reports.
Manage client projects from start to finish to ensure high-quality, on-time completion.
Work with Marketing to create and draft promotional materials.
Conduct research and assist with company events.
Manage and prioritize multiple responsibilities and ad-hoc projects assigned by the CEO and managers.