Client Care Technician/ Specialist (PT)

Chestnut Health Systems•Maryville, IL

21h•Onsite

About The Position

This part-time position provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. The role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment. Chestnut Health Systems is a leading provider of integrated health care services, offering substance use, mental health, and primary care treatment. This position is based in Maryville, IL, with evening, overnight, and weekend shifts available and eligible for shift pay differentials.

Requirements

Must be at least 21 years of age with a high school diploma or equivalent and a demonstrated interest in social services
High school diploma or equivalent with five (5) years of experience in mental health, substance use, or other social services OR Bachelor’s degree OR A combination of college coursework and experience totaling five (5) years
Ability to obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two (2) years of hire
Ability to work effectively in a team environment and accept supervision
Valid driver’s license, private automobile insurance, and insurability
Basic computer proficiency, including Microsoft Word, email, and electronic medical record (EMR) systems

Nice To Haves

Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification (required for Specialist title)
Experience in peer recovery, mental health, substance use, or social services preferred
Individuals with recovery experience are welcomed to apply.

Responsibilities

Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals.
Promote Empowerment: Use a "recovery-first" mindset that emphasizes hope and respect. Help clients regain control of their lives through trauma-informed care and supportive language.
Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.
Assist with meal preparation and join clients during mealtimes.
When nursing staff aren't available, observe clients as they take their prescribed medications, following all safety protocols.
Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.
Drive clients to medical appointments, recreational outings, and other necessary community events.
Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.
Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately.
Keep accurate records of safety checks, shift logs, and incident reports.
Ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team.
Uphold Chestnut’s standards for excellent customer service and strictly protect the confidentiality of all client and organizational information.
Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly.