Client Care Specialist

Kalispell Ford•Kalispell, MT

2d•Onsite

About The Position

At Kalispell Ford, we are looking to change the perception of car dealerships by focusing on the guest experience and providing an open and honest approach to automotive sales and service. We foster teamwork with an emphasis on individual accountability and employee satisfaction. Due to our continued growth, Kalispell Ford is seeking talented individuals for opportunities within our Sales Team as a Client Care Specialist. We value education and invest in our staff through continuous career growth and advancement opportunities. Individuals new to the automotive industry with experience in customer service, retail sales, the restaurant industry, or hospitality are welcome.

Requirements

High school diploma, GED or vocational training or job-related course work, preferred
Strong organizational skills and patience
Ability to work independently while being an integral member of the sales team
Strong attention to detail
Typing skills
Ability to work well in a fast-paced, team setting
Active listening skills

Nice To Haves

Experience with previous roles in customer service, retail sales, restaurant industry or hospitality

Responsibilities

Answer inbound phone, email and text leads in a professional manner using provided scripts with the end goal of setting appointments with guests at the dealership.
Respond to leads/inquiries in a timely manner determined by industry and dealership standards.
Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average.
Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed.
Ensure that all communications via phone, text, email or in-person are professional and courteous.
Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive.
Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests.
Maintain minimum training standards set forth by manufacturers.
Attend ongoing improvement meetings held by management teams.
Become proficient in warranty coverage, policies and procedures set by manufacturers.
Greet guests upon arrival in a prompt, courteous and professional manner.
Acknowledge all dealership guests on the premises when opportunity arises.
Perform any and all other related duties as required and assigned.
Maintain a professional image and appearance in the workplace.
Provide top-notch and exceptional guest experiences before, during and after a vehicle sale.