Client Care Specialist

Kalispell Ford•Kalispell, MT

3d•$40,000 - $50,000•Onsite

About The Position

At Kalispell Ford, we like to do things differently. We know what most people think of car dealerships, and we’re here to change that! We may service and sell vehicles, but first, we’re here to take care of people. We focus on the guest experience and pride ourselves in taking an open and honest approach to provide the best automotive sales and service experience. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction. Due to our continued growth, Kalispell Ford is looking for talented individuals seeking opportunities for growth to join our Sales Team as a Client Care Specialist. We understand the importance of education, and invest in our staff through continual career growth and opportunities for advancement. We welcome individuals who are new to the automotive industry, and may have experience with previous roles in customer service, retail sales, restaurant industry or hospitality.

Requirements

Strong organizational skills and patience
Ability to work independently while being an integral member of the sales team
Strong attention to detail
Typing skills
Ability to work well in a fast-paced, team setting
Active listening skills

Nice To Haves

High school diploma, GED or vocational training or job-related course work, preferred
Experience with previous roles in customer service, retail sales, restaurant industry or hospitality

Responsibilities

Answer inbound phone, email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
Respond to leads/inquiries in a timely manner determined by industry and dealership standards
Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
Ensure that all communications via phone, text, email or in-person are professional and courteous
Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests
Maintain minimum training standards set forth by manufacturers
Attend ongoing improvement meetings held by management teams
Become proficient in warranty coverage, policies and procedures set by manufacturers
Greet guests upon arrival in a prompt, courteous and professional manner
Acknowledge all dealership guests on the premises when opportunity arises
Perform any and all other related duties as required and assigned
Maintain a professional image and appearance in the workplace
Provide top-notch and exceptional guest experiences before, during and after a vehicle sale