Client Care Representative PT

JM Pet Resort & Veterinary Clinic•Brockton, MA

4h•$19 - $21•Onsite

About The Position

Our Client Care Representatives develop caring and trusted connections with the people behind the pets. We are experts in the Pet Care service industry and proud of the niche we hold in our marketplace however it is that extra personal touch and focus on client engagement that creates a superior and memorable customer experience. Client Care Representatives actively demonstrate an understanding and connection with our core values as described in our Mission/Vision Statements. This is a part-time position, approximately 20–24 hours per week, with a rotating weekend and holiday rotation.

Requirements

3+ years’ experience in a Customer Service and/or retail setting
Passionate about animal welfare; treats all animals with compassion and kindness
Able to follow a rotating work schedule (e.g. nights, weekends, and holidays)
Team oriented, reliable and dependable; maintain excellent attendance and punctuality
Must be able to learn and efficiently use company software
Must be able to learn new technology in accordance with business needs

Nice To Haves

Pet industry experience strongly preferred
Associates Degree preferred

Responsibilities

Welcome clients into the showroom, create interpersonal connections and offer assistance.
Familiarize customers with product options including food, supplements, handling tools and toys.
Follow daily task lists; complete opening/closing checklists.
Maintain stock room including cleanliness, organization, and expiration date checks.
Maintain showroom etiquette including rotations, replenishment, and accurate pricing.
Physically guide customers throughout the showroom to access product(s).
Learn and follow: Color-coded instructions/systems describing restrictions and permissions for dog handling.
Learn and follow: Vaccine policies, protocols for verification, record keeping
Learn and follow: Booking systems and processes for all services. Check-in and check-out of Daycare Dogs.
Learn and follow: Specific protocols for intake and release of Boarding Dogs.
Learn and follow: Current promotions and incentives.
Learn and follow: Handle guidelines to safely navigate dogs throughout the facility.
Book grooming reservations.
Assist clients to bring pets, pet belongings or store purchases to the vehicle as needed.
Adhere to changing work schedule which requires rotating shifts, weekend shifts and holidays
Must be able to multitask successfully in a fast-paced, deadline-driven setting.
Be active and good listeners to all clients regarding any questions or concerns.
Maintain clean and safe facility including waste disposal, snow removal, and salt applications.
Must be able to admit/release cats and conduct job functions