Client Care Specialist

Chestnut Health Systems•Maryville, IL

13d•Onsite

About The Position

The Client Care Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. The role empowers clients to build hope, wellness, and independence while helping maintain a safe, welcoming, and therapeutic environment. The position is based in Maryville, Illinois, and is full-time. The posting lists evening, overnight, and weekend shifts as available and identifies an open Crisis Residential Unit schedule of Fridays from 7:00 a.m. to 3:30 p.m., Saturdays from 7:00 a.m. to 11:30 p.m., and Sundays from 7:00 a.m. to 11:30 p.m. Eligible shifts receive pay differentials. Chestnut Health Systems is an integrated health care provider serving patients in Illinois and Missouri. Its services include substance use, mental health, and primary care treatment, as well as research and training.

Requirements

Meet one of the following qualification pathways: a high school diploma or equivalent and five years of mental health, substance use, or other social service experience; a bachelor’s degree; a combination totaling five years of experience and college; or a Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification in good standing in Illinois.
Obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two years of hire.
Have a valid driver’s license, private automobile insurance, and be insurable.
Have basic computer skills and experience, including MS Word, email, and an electronic medical record (EMR).

Responsibilities

Observe clients’ progress, support them as needed, and report on their progress toward personal goals.
Use a recovery-first mindset and trauma-informed, supportive language to promote hope, respect, and client empowerment.
Work with the clinical team to facilitate scheduled group activities and maintain the daily routine.
Assist with meal preparation and join clients during mealtimes.
When nursing staff are unavailable, observe clients taking prescribed medications while following safety protocols.
Assist with intake by orienting new clients to program rules, helping them settle into their rooms, and inventorying their belongings.
Drive clients to medical appointments, recreational outings, and other necessary community events.
Provide backup coverage for Residential Recovery staff.
Monitor surveillance equipment, answer calls, and promptly report facility issues to maintain a secure environment.
Maintain accurate safety-check records, shift logs, and incident reports.
Provide thorough updates and client counts to the incoming team during shift hand-offs.
Provide excellent customer service and protect the confidentiality of client and organizational information.
Perform other duties as they arise or as coordinated with the supervisor.