Client Care Specialist

SEV Laser•Dublin, CA

3h•$18 - $20

About The Position

The Client Care Specialist represents SEV SKIN and supports a polished, welcoming client experience while promoting the company’s services, memberships, packages, promotions, and retail products. The role combines sales and client engagement with front-desk operations and clinic support. Specialists learn about clients’ needs, recommend relevant services and upgrades, educate clients about treatments and pricing, and work toward individual sales goals while contributing to overall clinic performance. The position handles client check-in, check-out, payments, appointment scheduling, and communications through calls, email, and voicemail. It also involves using SEV SKIN’s booking and client-management systems, responding to client questions and concerns, completing opening and closing procedures, maintaining the front desk, monitoring supplies, and helping with transitional treatment-room cleaning when needed. Specialists participate in required training, model service and sales standards for new team members, and take on other clinic responsibilities as directed by operational or clinical leadership. Weekend availability is required. SEV SKIN describes itself as an aesthetics brand with more than 75 studios and continued year-over-year growth. The company offers eligible full-time employees a total rewards package that may include benefit programs, subject to applicable plan documents and company policies.

Requirements

A sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.

Responsibilities

Promote SEV SKIN services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about available treatments, pricing, and promotions.
Work toward individual sales goals and support the clinic’s overall performance.
Build lasting client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in, check-out, and payment processing accurately.
Book, modify, and cancel appointments with attention to detail.
Answer calls, emails, and voicemail messages promptly and professionally.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV SKIN’s booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV SKIN’s service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.