Client Care Specialist
About The Position
Dogs & Cats ER & Specialty in Bowie, MD is hiring a full- time Client Care Specialist to join our outstanding team! This role involves providing exceptional client care in a 24/7 state-of-the-art veterinary hospital. At Dogs and Cats Emergency Specialists (DCES), we are committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. As a teaching hospital with seven specialist departments, we offer unparalleled opportunities for continuous growth and career advancement. Our work environment features cutting-edge technology and a strong focus on employee well-being, including a Wellness Program and the support of a full-time, on-site veterinary social worker. We also provide a Professional Growth and Skill Enhancement Program.
Requirements
- Minimum of 1 year of experience in a receptionist setting
- Demonstrated excellence communication skills
- Availability for nights, weekends, holidays, and limited on-call duties
- Strong desire to learn and grow in the role
- Ability to work efficiently and independently in a fast-paced, high-intensity environment
- Shares our commitment to our mission, vision, and values
- Enthusiastic and compassionate nature, providing an excellent experience for clients
- Seeking candidates experienced in thriving within large teams (80+ members)
- Basic computer skills with proficiency in Microsoft Word and Outlook email
- Proficient in managing multi-line phone systems for efficient communication
Nice To Haves
- Expertise in interpreting meows, barks, and chirps—telepathic skills are a plus!
- Knowledge of EzyVet and Smartflow software platforms is a plus.
- Prior experience in the veterinary industry is preferred.
Responsibilities
- Provide client care in a fast-paced, high-intensity veterinary hospital environment.
- Manage multi-line phone systems for efficient communication.
- Handle client interactions with an enthusiastic and compassionate nature.
- Learn and grow in the role, contributing to a positive team environment.
- Work efficiently and independently.
Benefits
- Tuition Reimbursement for qualified employees
- Health, Dental & Vision Insurance
- Paid Time Off & Wellness Time Off
- Wellness Program
- Life Insurance
- 401(K) Matching
- Employee Assistance Program
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
