Client Care Specialist - Moultonborough, NH

Meadow Pond Animal Hospital • Moultonborough, NH

6d

About The Position

Meadow Pond Animal Hospital is hiring a full-time Client Care Specialist to be the welcoming first point of contact for clients and their pets. The role supports a high standard of patient care in a supportive, collaborative clinic environment, with consistent scheduling, work-life balance, and opportunities to learn and grow. The schedule is four days per week and includes rotating Saturday shifts. Compensation is competitive and based on experience and skill set.

Requirements

• Genuine love for pets and the people who care for them.
• Positive attitude.
• Team-first mindset and willingness to both ask for and offer help.
• Eagerness to learn and grow as a Client Care Specialist.
• Willingness to share knowledge, skills, and experiences with others.
• Availability for full-time hours, including rotating Saturdays.

Nice To Haves

• Customer service or veterinary front desk experience is preferred but not required.

Responsibilities

• Greet clients and their pets warmly and help ensure each visit starts and ends positively.
• Answer phones and schedule appointments.
• Help keep the day running smoothly.
• Check clients in and out, process payments, and maintain accurate client and patient records.
• Communicate clearly with clients and work closely with doctors and the medical team.
• Ask teammates for help when needed and offer help to them.
• Share knowledge, skills, and experiences with the team.

Benefits

• Competitive pay based on skill set and future performance.
• 401(k) matching and Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition support program.
• Referral bonus program.
• Health insurance, including medical, dental, and vision coverage, for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members, for full-time employees.
• Up to three weeks of full pay for the birth or adoption of a child after one year of service, subject to the stated state paid-family-leave limitation.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Discounts on pet services and products, and a pet food discount program.
• Quarterly Team Rewards Bonus Program.
• Professional development opportunities and continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed