Client Care Specialist 2
About The Position
A Client Care Specialist 2 (CCS2) supports AIDS Healthcare Foundation (AHF) by helping ensure its combined healthcare and wellness centers operate efficiently and provide patients with a positive experience and high standard of care. The role requires adaptability and cross-functional work across clinical, HIV/STD testing, administrative, and front office functions. CCS2s contribute to patient care, patient retention, operational efficiency, and AHF’s reputation, while upholding the organization’s mission and core values. The CCS2 works as part of a close-knit team and may rotate among healthcare and wellness center functions. The position combines medical assistant clinical duties, including phlebotomy and HIV/STD testing, with administrative work such as front office duties, processing patient referrals, and identifying and verifying insurance coverage. CCS2s collaborate with AHF employees and departments to provide compassionate, high-quality care.
Responsibilities
- Perform medical assistant clinical functions, including phlebotomy.
- Conduct HIV/STD testing.
- Perform administrative and front office duties.
- Process patient referrals.
- Identify and verify insurance coverage.
- Participate in cross-functional rotations across healthcare and wellness center functions.
- Collaborate with AHF employees and departments to meet patient needs.
- Support patient retention, operational efficiency, and a positive patient experience.
- Uphold AHF’s mission and core values.
Benefits
- Comprehensive benefits intended to support employees’ physical, financial, spiritual, and professional health.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
