Client Care Specialist - Raleigh, NC

Cozy Cat Veterinary Hospital • Raleigh, NC

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About The Position

Cozy Cat Veterinary Hospital is seeking a friendly, compassionate, and team-oriented Client Care Representative to welcome feline patients and their owners. This front-desk role is based in a three-doctor, cat-only veterinary hospital focused on exceptional care in a welcoming, cat-friendly environment. The position involves building relationships with clients, communicating clearly and compassionately, and helping ensure a positive experience for every patient and client.

The schedule is Monday through Friday with rotating Saturdays; specific hours will be determined during the interview process. The hospital describes its schedule as predictable, with lunch breaks and no overnight shifts or major holidays. Responsibilities may vary according to hospital needs and the employee’s experience and training. Veterinary experience is a plus, but not required.

Requirements

• Genuine interest in working with both people and cats.
• Excellent communication and customer service skills.
• Organized, dependable, and detail-oriented approach.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment while maintaining compassion and professionalism.
• Team-first mindset and enjoyment of a supportive, collaborative workplace.

Nice To Haves

• Veterinary experience.

Responsibilities

• Welcome clients and their cats warmly and help make each visit a positive experience.
• Communicate clearly and compassionately so clients feel informed, welcomed, and cared for.
• Build lasting relationships with cat owners.
• Keep the front of the hospital organized and running smoothly, with close attention to detail.
• Collaborate with doctors and team members to support a positive experience for every patient and client.
• Remain calm, compassionate, and professional during busy, fast-paced days.

Benefits

• Competitive pay, negotiable based on experience.
• 401(k) matching and Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition support program.
• Referral bonus program.
• Medical, dental, and vision insurance for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for full-time employees.
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Discounts on pet services and products.
• Pet food discount program.
• Quarterly team rewards bonus program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed