Client Care Representative

Green Beagle Lodge•Chapel Hill, NC

4d•Onsite

About The Position

This is a full-time position requiring flexibility to meet the needs of the business. Candidates should be available to work a combination of mornings, evenings, weekends, and holidays as scheduled. The ideal candidates bring a genuine passion for animals, a positive attitude, and a commitment to creating an exceptional experience for every client. The work is fast-paced and requires excellent communication, organization, and the ability to multitask while interacting with dogs ranging from 5 to 150 pounds.

Requirements

Excellent communication and customer service skills.
Friendly, outgoing, and professional demeanor.
Strong organizational and multitasking abilities.
Reliable, detail-oriented, and eager to learn.
Comfortable working in a fast-paced environment.
Comfortable handling dogs of all sizes and temperaments.

Nice To Haves

Previous customer service experience preferred.
Knowledge of dog health and behavior is a plus.
Passion for dogs and pet care is a huge plus!

Responsibilities

Welcome clients and their pets with a friendly, professional attitude.
Deliver exceptional customer service in person, over the phone, and via email.
Schedule reservations and accurately manage client accounts.
Check dogs in and out for daycare, boarding, grooming, and training services.
Answer questions and educate clients about our services, policies, and recommendations.
Maintain accurate records and ensure client information is up to date.
Assist with retail sales and service recommendations.
Help maintain a clean, organized, and welcoming lobby and front office.
Work closely with the Pet Care, Grooming, and Training teams to ensure seamless communication.
Handle behaviorally challenged dogs to support successful check-in and check-out experiences.