Client Care and Sales Representative

The Aqua Life Swim Academy • Ontario, ON

19h • Remote

About The Position

This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails. At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter. If you like structure, momentum, and a steady flow of calls, you’ll do well here. This role is NOT for someone who prefers slow-paced or low-volume work, dislikes being on the phone most of the day, or struggles with multitasking or staying focused under pressure. This role IS a great fit for someone who thrives in high-volume, fast-moving environments, is confident and clear on the phone, stays organized while handling multiple tasks, works well with structure, processes, and schedules, and is dependable, punctual, and accountable.

Requirements

• Very strong verbal and written communication skills
• Comfort handling back-to-back calls and inquiries
• Attention to detail and accurate data entry
• Ability to work Sunday–Thursday | 9:00 AM–5:00 PM

Nice To Haves

• Experience in call-center, client care, or sales roles

Responsibilities

• Handle a high volume of outbound/inbound calls, emails, and online inquiries
• Speak with clients, assess needs, and recommend appropriate swim programs
• Convert inquiries into registrations in a clear and professional manner
• Follow up on incomplete registrations and warm leads
• Manage client accounts, schedule changes, and general questions
• Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
• Work closely with operations to ensure a smooth client experience

Benefits

• Meaningful work helping families access life-saving swim skills
• Warm inbound inquiries (no cold calling)
• Clear systems, scripts, and support
• Professional, respectful, and fast-paced team environment
• Fully remote role with consistent hours
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed