Client Care Representative - Commercial Lines

HUB International•Chilliwack, BC

1d•CA$45,000 - CA$55,000•Onsite

About The Position

HUB International is a leading North American insurance brokerage. As a Commercial Insurance Associate, you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients by helping to answer client inquiries and requests through policy and coverage insurers. This role offers unlimited potential for career growth in a fast-paced service environment where no two days are the same.

Requirements

Level 2 Insurance License or willingness to obtain
Self-motivated with a strong sense of urgency
Motivated to help support a diverse team and contribute in a team environment
Minimum of one year commercial insurance experience as an Insurance Advisor
Pro-active and a self-starter with a keen attention to detail
Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
Works well in a fast paced, client-focused environment
Proficiency in Microsoft Word, Excel, and Outlook

Nice To Haves

Industry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)

Responsibilities

Assist producer and marketer with all aspects of servicing commercial accounts
Meet existing clients’ needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence)
Review and ensure accuracy of policy documentation from insurers before forwarding to the client
Contact clients for renewal information
Take client calls and answer questions regarding coverages, accept and process online quotes
Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer
Update client information as changes occur
Answer account related questions/requests from clients, lawyers, and banks
Provide policy and coverage information to clients upon request or inquiry
Will be assigned some minimal, but regular duties to help support the floater position

Benefits

Extended health benefits
Disability insurance
RRSP matching
Paid-time-off benefits
Eligible bonuses
Commissions for some positions
Paid day off for your birthday
Paid half a day off for volunteering in your community
Room to grow within the organization
Company perks
Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs