Client Care Coordinator, Full-Time, Wailuku, Maui

Premier Restoration Hawaii•Wailuku, HI

5d•Onsite

About The Position

At Premier Restoration Hawaiʻi, we help families and businesses recover from unexpected disasters. Whether it's water, fire, mold, or storm damage, our mission is simple: restore property, restore peace of mind, and help our community get back to normal as quickly as possible. We've earned a reputation as one of Hawaiʻi's leading restoration and reconstruction companies. We're looking for a compassionate, organized, and customer-focused Client Care Coordinator (C3) to be the central point of communication for our restoration projects. If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping projects organized from start to finish, we'd love to meet you. As a Client Care Coordinator, you'll serve as the primary communication hub for every project, ensuring customers, vendors, and internal teams stay informed throughout the restoration process. You'll coordinate projects from the initial call through final payment while delivering an exceptional customer experience every step of the way.

Requirements

3-5 years of customer service, administrative, or project coordination experience
Outstanding written and verbal communication skills
Strong organizational and time management skills
Ability to prioritize multiple projects in a fast-paced environment
High attention to detail and accuracy
Proficient with Microsoft Office and computer systems

Nice To Haves

Associate degree in Business Administration or related field preferred
Restoration, construction, insurance, or property management experience is a plus

Responsibilities

Serve as the primary point of contact for customers throughout their project
Receive new leads and promptly contact customers
Create and manage projects within our CRM system
Coordinate scheduling with field teams and subcontractors
Schedule Matterport (3D imaging) inspections
Send and obtain signed contracts, work authorizations, and required documentation
Collect deposits and process customer payments
Coordinate mitigation, remediation, and reconstruction activities
Communicate project timelines, expectations, and status updates
Request progress billing and coordinate invoicing
Review project files for accuracy and completeness
Submit final invoices and payment documentation
Follow up on outstanding balances in accordance with company procedures
Complete quality control checklists and maintain organized project files
Collaborate closely with operations, accounting, and field staff to ensure projects move efficiently