Client Care Coordinator PCS

Elara Caring • Jasper, TX

2d

About The Position

Elara Caring is seeking a compassionate and committed Client Care Coordinator to coordinate and oversee personal care services in alignment with client plans of care. The role supports the delivery of home care by maintaining accurate service records, coordinating caregiver schedules and coverage, monitoring service delivery, and ensuring documentation and authorizations are current.

The coordinator supports caregivers through guidance, coaching, orientations, and compliance oversight, and collaborates with clients, case managers, leadership, Human Resources, payroll, and timekeeping teams. The position also involves reviewing operational reports, addressing service and documentation issues, handling incident and workers’ compensation documentation, maintaining confidentiality and regulatory compliance, and contributing to branch growth and planning. Additional duties and special projects may be assigned.

Requirements

• High school diploma or GED required.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Team-oriented, with leadership and motivational abilities.
• Ability to work effectively in a fast-paced environment.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Two years of experience in a fast-paced office or care coordination environment preferred.
• Experience working with elderly or disabled populations preferred.
• Working knowledge of Medicare/Medicaid and home care benefits preferred.
• Knowledge of the healthcare industry preferred.

Responsibilities

• Coordinate and oversee delivery of personal care services in alignment with client plans of care.
• Maintain accurate and up-to-date records for client services, tasks, schedules, and caregiver assignments.
• Build, maintain, and update caregiver schedules to ensure appropriate coverage and continuity of care.
• Review and maintain contract-specific documentation and ensure authorizations align with scheduled services.
• Educate clients on Elara Caring policies and applicable state and federal regulations.
• Monitor daily service delivery to ensure adequate caregiver availability and timely staffing of open shifts.
• Provide guidance, support, coaching, and direction to caregivers to promote quality care and performance improvement.
• Ensure caregiver compliance with training, certifications, in-services, health requirements, and regulatory standards.
• Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary.
• Review reports for accuracy in billing, payroll, utilization, and service delivery.
• Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies.
• Review utilization reports, identify trends, and address inconsistencies on a daily basis.
• Review and submit incident reports and workers’ compensation documentation as required.
• Communicate professionally and effectively with caregivers, clients, case managers, and internal leadership.
• Consult with leadership regarding employee performance concerns, client issues, or operational risks.
• Maintain confidentiality and comply with HIPAA and all regulatory, licensure, and contract requirements.
• Participate in branch growth initiatives, operational planning, and professional or community engagement activities.
• Represent Elara Caring in a positive, professional manner.
• Perform additional duties and special projects as assigned.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff.
• Continuing education opportunities at no cost for all employees.
• Opportunities for advancement.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED