Client Care Coordinator PCS

Elara Caring • Jasper, TX

4d

About The Position

Elara Caring is seeking a Client Care Coordinator to coordinate personal care services and support the delivery of high-quality care in clients’ homes. The role helps develop and support a compassionate team of healthcare providers while ensuring clients receive services aligned with their plans of care. The coordinator maintains client and caregiver records, scheduling and authorizations; monitors service delivery; supports caregiver performance and compliance; reviews operational reports and documentation; and communicates with clients, caregivers, case managers, and leadership. The position also contributes to branch operations, growth initiatives, and community engagement. Additional duties and special projects may be assigned. A full job description will be provided.

Requirements

• High school diploma or GED required.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Team-oriented approach with leadership and motivational abilities.
• Ability to work effectively in a fast-paced environment.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Two years of experience in a fast-paced office or care coordination environment preferred.
• Experience working with elderly or disabled populations preferred.
• Working knowledge of Medicare/Medicaid and home care benefits preferred.
• Knowledge of the healthcare industry preferred.

Responsibilities

• Coordinate and oversee personal care services in alignment with clients’ plans of care.
• Maintain accurate, current records of client services, tasks, schedules, and caregiver assignments.
• Build, maintain, and update caregiver schedules to ensure coverage and continuity of care.
• Review contract-specific documentation and ensure authorizations align with scheduled services.
• Educate clients on company policies and applicable state and federal regulations.
• Monitor daily service delivery, caregiver availability, and staffing of open shifts.
• Guide, support, coach, and direct caregivers to promote quality care and performance improvement.
• Ensure caregiver compliance with training, certifications, in-services, health requirements, and regulatory standards.
• Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary.
• Review reports for accuracy in billing, payroll, utilization, and service delivery.
• Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies.
• Review utilization reports daily, identify trends, and address inconsistencies.
• Review and submit incident reports and workers’ compensation documentation as required.
• Communicate professionally with caregivers, clients, case managers, and internal leadership.
• Consult leadership about employee performance concerns, client issues, or operational risks.
• Maintain confidentiality and comply with HIPAA and regulatory, licensure, and contract requirements.
• Participate in branch growth initiatives, operational planning, and professional or community engagement activities.
• Represent Elara Caring professionally.
• Perform additional duties and special projects as assigned.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities at no cost for all employees.
• Opportunities for advancement.
• Medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED