Client Care Coordinator & Head of Sales & Marketing

RELIVE Health St. Johns•Jacksonville, FL

120d•$50,000 - $60,000

About The Position

The Client Care Coordinator, known within the Relive organization as a Client Advocate, educates clients about and sells wellness services, regenerative services, and treatment plans. The role requires comprehensive knowledge of Relive Health products and services, including hormone therapy, regenerative medicine, and IV therapy. The Client Advocate manages client relationships, follows up with clients, identifies opportunities to upsell or cross-sell services and treatments, and offers personalized solutions based on client needs. As the direct point of contact, this person helps ensure client needs and expectations are met and clients remain satisfied throughout their relationship with Relive. The position also involves representing the Relive Health brand at community events, coordinating with prescribing physicians on personalized care plans, managing scheduling and resources, maintaining documentation, and providing feedback to improve health-center operations. Leadership duties include directing the work of others, monitoring compliance, managing supplies and medications, maintaining production and sales records, and supporting team member training and development.

Requirements

High school diploma.
At least 1 year of general sales experience.
Persuasion, negotiation, and closing skills.
Ability to meet deadlines, multitask, and achieve company-set objectives.
Ability to maintain patience and composure while managing client care.
Ability to work productively and effectively in an unsupervised environment.
Strong interpersonal and communication skills.

Nice To Haves

Bachelor’s degree (preferred but not required).
Medical sales experience, especially in Hormone Replacement Therapy.

Responsibilities

Educate clients about and sell wellness services, regenerative services, and treatment plans.
Build and maintain client relationships through follow-up, identifying upselling and cross-selling opportunities, and offering personalized solutions.
Serve as the direct point of contact for clients and help ensure their needs, expectations, and satisfaction are addressed.
Conduct thorough consultations with empathy and in accordance with HIPAA guidelines.
Collaborate with prescribing physicians to develop and implement personalized care plans that prioritize client well-being.
Represent the Relive Health brand at community events and support revenue and client engagement through upselling opportunities.
Demonstrate strong knowledge of products and services and communicate their value to clients.
Manage scheduling and resource allocation to support revenue and client satisfaction.
Use software and systems effectively, maintain accurate documentation, and facilitate client interactions.
Provide strategic feedback to support continuous improvement at the health center.
Address client concerns and collaborate with the team on solutions to improve client experiences and outcomes.
Direct the work of others, monitor compliance measures, and control the flow of supplies and medications.
Maintain accurate production and sales records.
Facilitate team member training and development.