Client Care Advisor

Roda•Rockville, MD

81d•$20 - $30•Hybrid

About The Position

Client Care Advisors are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience. CCAs work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You'll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone. We're looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.

Requirements

3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
Demonstrated history of proactive problem solving
Experience and comfort using customer-relationship management software
Ability to juggle a lot of tasks at once effectively with a high attention to detail
Track record of identifying and implementing improvements in customer experience
Track record of going above and beyond to make clients happy

Nice To Haves

Service center experience is a plus

Responsibilities

Manage clients who come in for service appointments
Triage new customer inquiries proactively
Coordinate with vehicle technicians to ensure seamless client experience from start to finish
Manage appointments including scheduling, communication, and payments
Manage shop flow to ensure clients vehicles make it in and out of service as quickly as possible
Leverage service and valet software to keep meticulous records of all client interactions and service
Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter