Client Benefits Specialist

Samaritan Daytop Village•Town of Rhinebeck, NY

4d•$45,000 - $50,000•Onsite

About The Position

Samaritan Daytop Village is seeking a Client Benefits Specialist to support an OASAS Residential Treatment program. The role helps newly admitted clients access the services and benefits they need while ensuring the agency can bill accurately and on time. The specialist meets with clients within 1–2 days of admission, assesses eligibility for programs such as Medicaid and Social Security, and records information in the agency’s Avatar EHR. The role requires strong communication, attention to detail, and the ability to work under pressure while serving clients with care and dignity. This is a full-time, non-exempt position based in person in Rhinebeck, New York. After 90 days, remote work one day per week may be possible, based on performance and completion of the introductory period. The schedule is Monday through Friday, with some flexibility around standard working hours by mutual agreement with the manager.

Requirements

High school diploma or GED.
Strong oral and written communication skills.
Attention to detail and accurate data-entry and documentation skills to support billing and compliance.
Empathy and care when working with diverse clients experiencing substance use disorders and mental health challenges.
Ability to work under pressure with high accountability for timely benefits processing.
Strong time-management and organizational skills to manage caseloads and track multiple deadlines.
Basic computer skills, including the ability to use Microsoft Suite and documentation software such as EHR systems.

Nice To Haves

Associate’s or Bachelor’s degree.
Familiarity with federal and state programs such as Medicare, Medicaid, Social Security, and public assistance programs.
Experience with case management or client intake.

Responsibilities

Conduct interviews and assessments with every newly admitted client within the first 1–2 days, serving approximately 20–30 new clients monthly.
Gather client information to determine benefits eligibility and estimated length of stay.
Maintain organized records of client interviews, assessments, and benefit status.
Document assessments, services, and benefits accurately and on time in agency systems, including the Avatar EHR.
Follow up on paperwork needed for benefit applications and recertifications.
Communicate and coordinate with federal, state, and city agencies and community partners to help clients access benefits for which they are eligible.
Work with Directors and Case Managers to monitor clients’ financial needs and align services with available benefits.
Manage a caseload and provide clients with ongoing benefits support.
Ensure accuracy and timeliness so the agency can bill correctly and continue providing quality care.