Client Benefits Specialist

Samaritan Daytop Village•Rhinebeck, NY

2d•Hybrid

About The Position

Samaritan Daytop Village is seeking a Client Benefits Specialist to support an OASAS Residential Treatment program. The specialist helps newly admitted clients access services and benefits while ensuring the agency can bill accurately and on time. The role involves meeting clients within 1–2 days of admission, checking eligibility for programs such as Medicaid and Social Security, and documenting information in the agency’s EHR, Avatar. The position requires strong communication, attention to detail, and the ability to work under pressure while treating clients with care and dignity. This is a full-time, non-exempt, in-person position in Rhinebeck, New York, with the potential to work remotely one day per week after 90 days, based on performance and completion of the introductory period. The schedule is Monday through Friday, with standard hours that may be agreed with the manager, such as 9 a.m.–5 p.m., 8 a.m.–4 p.m., or 7 a.m.–3 p.m. The hourly rate is $24.72–$27.47, annualized at 35 hours per week to $45,000–$50,000.

Requirements

High school diploma or GED required.
Strong oral and written communication skills.
Attention to detail and accurate data entry and documentation skills to support billing and compliance.
Empathy and care when working with diverse clients experiencing substance use disorders and mental health challenges.
Ability to work under pressure and maintain accountability for timely benefit processing.
Strong time management and organizational skills to manage caseloads and track multiple deadlines.
Basic computer skills, including the ability to use Microsoft Suite and documentation software such as EHR systems.

Nice To Haves

Associate’s or Bachelor’s degree.
Familiarity with federal and state programs such as Medicare, Medicaid, Social Security, and public assistance programs.
Experience with case management or client intake.

Responsibilities

Conduct interviews and assessments with every newly admitted client within the first 1–2 days, for approximately 20–30 new clients monthly.
Gather client information to determine eligibility for benefits and estimated length of stay.
Maintain organized records of client interviews, assessments, and benefit status.
Document assessments, services, and benefits accurately and promptly in agency systems, including the EHR, Avatar.
Follow up on paperwork required for benefit applications and recertifications.
Coordinate with federal, state, and city agencies and community partners to help clients access benefits for which they are eligible.
Work with Directors and Case Managers to monitor clients’ financial needs and align services with available benefits.
Manage a caseload and provide ongoing support to clients regarding their benefits.
Ensure accuracy and timeliness so the agency can bill correctly and continue providing quality care.